Acer Nitro XV272U Firmware question I want to confirm that I have the correct firmware update.

SanPolar
SanPolar Member Posts: 1 New User
edited November 2022 in Nitro Gaming

I have a Nitro XV272U Vbmiiprx I just purchased , says it was built in June of 2022. Acer shows the firmware update released on 2021/08/27. I want to confirm that I have the correct firmware. I do no have USB on this monitor, so I cant just flash the new one, or use the app to view version I have. So after not figuring it out, I contacted Acer's online, and over the phone support but both failed to help me at all. Talked to 2 phone reps, and one online, which straight up just closed the chat on me. I have gone through all of the menus on the monitor, under the info menu, there is no firmware or bios, nothing display the firmware version. I checked every sticker on the box, and label on the monitor. Is the any test, tip, tricks, or tools that I can access firmware/bios information? Is my only options to send this to Acer to open up, and find out it doesn't need it. I have a month to retune it, so if I cant figure it out, I'll just take it back.

[Edited the thread to add issue detail]

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