What can I download in software my laptop says, "Power surge on the usb port"?

travelmateuser999
travelmateuser999 Member Posts: 2 New User
edited November 2022 in TravelMate and Extensa

I have a problem with my laptop. It says "Power surge on the usb port". Now I want to download lower version of the driver but I can't find a specific driver for usb port.

What will I download in the list of operating system here : Support | Acer United States

[Edited the thread to add issue detail]

Answers

  • @travelmateuser999


    Try to install the chipset driver, card driver on the list from the link given below



    If it is still not working..


    Try windows + x on keyboard

    go to device manager

    expand usb

    Remove all the usb entries

    Right click on usb entry - click on uninstall one by one

    Restart the computer.

    It will install all the entries automatically

    It should work fine


    If it is still not working..


    Try windows + x

    go to device manager

    expand usb

    right click on usb entry one by one - cick on update driver - chose the 2nd option - on the new window - chose 2nd option - let me pick

    It might show you the list of old version of drivers

    chose it - next - It will intall the driver - click on close

    If it is still not working then please do the same steps by chosing the other driver on th list


    It should work fine

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • @travelmateuser999


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • travelmateuser999
    travelmateuser999 Member Posts: 2 New User

    Hello thank you for helping! But i did everything you have said, same with the troubleshoot that i see on the internet. I tried to reset everything in this laptop but still can't read any usb type. 3 of the ports are not working.

  • @travelmateuser999


    For me it looks like a hardware issue since you are facing the issue even after reinstalilng windows. If you are using a usb hub please connect the devices directly to computer and check. If you are not using any usb hub please try to get a usb hub , connect to the usb port and check. Please connect the desired devices to the usb hub instead of connecting directly to computer to isolate the issue.


    Since it looks like a hardware issue...


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    edited November 2022

    So, do you have anything actually connected to any of the USB ports on your P215-41-R3T7? It is usually an issue with a USB device (such as external HDD) that actually is trying to draw too much power. We see this most often when plugging a USB3 device into a USB2 port. In that case you need an external supply for the device instead of relying on the power available through the port.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.