Nitro 5 AN515-55-57C4 Shuts down when playing graphically intensive games...Please Help!

sillypanda

Model: AN515-55-57C4

***installed all updates and drivers, tried battery resets, ordered replacement battery***

ISSUE 1: - The laptop can't charge up the battery when plugged in.

ISSUE 2: - The laptop can't run graphically intensive games with charger plugged in.

I've had this laptop for just over a year and is out of the warranty window, so trying to troubleshoot issue on my own...

CONTEXT: A few weeks ago, I was using my laptop to browse the web - nothing intensive. I hear an audible click, and my screen goes dead and won't turn on again. With the charger plugged in, there is no charging light or anything. A few days later, I try plugging in the charger and the orange charging light comes on and powers on, but instantly dies when the charger is pulled and the battery doesn't charge. Everything seems to work fine at this point other than the battery problem and so I order a replacement. Another few days later and the laptop runs on the old battery, but the battery still isn't charging, only draining it.

The main problem becomes apparent when trying to run graphically intensive games. I recently bought COD: Modern Warfare 2 and I play with the charger plugged into the wall as the manufacturer recommends. I'm able to boot the game and load into a match, but once the graphics begin rendering and I look around, the battery light and charging light blink in unison. Once this happens, in less than a minute the laptop dies and I'm left with a blinking orange charging light. I've read online that this is because the charger is "not supplying enough power". I hold the power button for 30 seconds until the blinking light turns off, and I'm able to start my machine again normally.

Through experimentation, I've found that if I remove the charging cable once the lights begin to blink in-game, everything works fine but at lower graphics quality. As I've mentioned before, the charger doesn't charge the battery, so once I run out of charge, I wont be able to do this anymore.

I suspect that the issue lies with the motherboard power distribution. I've noticed that when playing games in the past, the fans run faster when booting into games (and this likely indicates that the laptop is running on charger power), but when this happens now, my laptop freaks out and dies. Please help me, as I've been working on this for about a week now and don't want to give up on gaming on my laptop (the reason why I bought it!)

[Edited the thread to add model name to the title]

William_mk2

@sillypanda

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

I am really sorry for the inconvenience..  Let us do the basic steps first..

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

 

It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

Try windows x 

go to device manager 

expand Battery

right click on all the items below battery – uninstall 

Restart the computer 

 

It should work fine.. 

William_mk2

@sillypanda

If you are still facing the same issue, kindly go through the steps given below

First of all we need to determine whether it is a hardware or software issue.

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 

It will show you keep my files and remove everything

chose keep my files 

chose the account - type the password - click on local reinstall - click on reset 

It will be in progress.. 

login to computer and start using the computer. 

If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 

chose remove everything 

click on local reinstall - just remove my files - click on reset

It will be in progress

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

It will be in progress 

If the keep my files option is not working 

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

It will reinstall windows. 

If the just remove my files is not working.. 

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

It will reinstall windows. 

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

Please dont miss any of the steps mentioned above. Please kindly try keep my files first, then remove everything - just remove my files and if it is still not working then please try fully clean the drive.

If your computer is still not working after reinstalling windows, then it is a hardware issue.

If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

JackE

(1) Search 'cmd' in Windows start menu.

(2) Right click command prompt near top of menu.

(3) Click run as administrator.

(4) Enter 'powercfg /batteryreport' at command prompt.

(5) Then return to the desktop. Open file explorer.

(6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.

(7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

Kirigaua

А если у меня примерно такая же проблема? Когда ноутбук начинает работать на полную мощность блок питания сильно нагревается и ноутбук начинает работать от батареи пока она не сядет, а потом он отключится, что делать?

JackE

Kirigaua

Простой. Остановите игру и дайте аккумулятору зарядиться до 100%. Затем вы можете снова начать играть.

Simple. Stop gaming and allow battery pack to charge back up to 100%. Then you can start gaming again.