my screen has been stuck on Black screen from update in Predator Triton 500 SE

Scoutpls28

Hi All,

I own a Predator Triton 500 SE. i bought it July 2022. Recently I tried to download warzone 2 on my laptop and warzone 2 referred me to intel’s website to update my driver.

i went to intel for the update, it told me my computer needed to restart so I agreed. After that, my screen has gone black. My keyboard was still working in dynamic mode, until last night, now the keyboard is still lighting up but still solid white.

If I power off my computer I will see the predator logo when starting it, but then it goes instantly black again.

i tried leaving it on all night so my computer would die, however it did not die.

my screen has been stuck on black for over 12 hours. I can hear the fan very little times, start working harder, but no movement on the screen.

i have novice skills with computers.

does anyone have any ideas on how to fix this?

[Edited the thread to add model name to the title and issue detail]

wascas

Do you have a picture if you connect an external monitor?

If so, you can try to restore Windows from a system restore point.

https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5

Scoutpls28

Thank you for the response. I actually found all I needed to do was plug it into a different monitor, go into device manger, go into my Intel driver, click properties, and do a rollback on the intel driver. Back in great condition!