Suddenly it doesn't work, and Laptop stuck with acer logo

clanrhyme
clanrhyme Member Posts: 1 New User
edited November 2022 in Aspire Laptops

My laptop was fine few hrs ago then suddenly it doesnt work anymore and got stuck with the acer logo.

The Process are as follows:

  1. I choose reset this pc but keep files only.
  2. after everything is done 100%. the laptop restarts again and got stuck at the acer logo with rotating dots.
  3. its been Hours already that its like stuck there.
  4. I did hold the power button for 10 secs to turn off the laptop. then pres the power button again after 1hr.
  5. power button pressed again,
  6. the acer logo displays with the rotating dots. after a while my laptop then began having like a black screen for a fews seconds then the acer logo with the rotating dots reappear again.
  7. After a while the laptop then restarts and the no.6 repeats again and again.

Note:

• I got the laptop in year 2017

• its running at windows 10

• i tried the reset bios to default by pressing the power button then spam clicking the f2 (nothing happened)

• I forgot the excat model. If there is a way to know you. maybe tell me by using the keyboard keys or something to help further thanks.

[Edited the thread to add issue detail]

Answers

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    Are SSD/HDD showing in the BIOS? Can you send a photo of the BIOS information tab?