Acer Spin SP513-55N-75QG - Display uniformity problem is viewable about 30-45 degree horizontal.

rbajgo

Hi,

I just bought a new Acer Spin 5 machine. It is really fantastic, but I was really sad when I sow this display uniformity problem. Is this under warranty, should I return it?

Thanks.

[Edited the thread to update model name to title & issue in detail]

JackE

Right click a blank area on desktop. Click personalize option. Select solid bright red background. Post photo of red desktop background preferrably head on not at an angle.

Then do the same with a solid green background. Post photo of green desktop background

Then do the same with a solid nay blue background.

rbajgo

In head on (front of) position there is no problem. The problem is viewable about 30-45 degree horizontal/vertical view.

Tested in all primary colors (R, G, and B) and it is there. In white also.

Generally when the background is colorfull it is hardly noticable. But i work a lot in Adobe programs where there is solid background and it is really annoying.

JackE

What's the full Spin5 model number?. For example, SP513-54N?

rbajgo

SP513-55N-75QG

JackE

Yeah, IPS touch modules can be quite sensitive to slight plastic lid & bezel imperfections/warpage. Do the shadows dim, brighten or otherwise change appearance when you gently pinch the tops of the bezel and lid together at various points in and around the shadows?

rbajgo

Maybe just a little bit, but i dont want to press it hard to cause more problem than it is.

I have just packed the machine back to the box and I am sending it back where i bought it, so we will see what they say... I hope I could get a replace with another new sample of this model.

Thanks for help.

JackE

OK. Better luck with the replacement. 🙂