Acer Nitro xv272u kv - Uncertainty and Delay in product replacement

KarthikL

My monitor (Acer Nitro xv272u kv) that is just a month old turned out to be defective and it has been more than 15 days from when I was assured that I would be receiving a replacement in 5 to 7 business days. After many calls to the Acer customer care I have been told that the issue has been escalated which will result in the people responsible to work faster but shouldn't that how things should be done in the first place. Now it has been four days since my issue has been escalated and it doesn't seem to have changed the situation much. It doesn't feel like I would be getting my replacement anytime soon. Why is it that a monitor that just launched this year and has been actively on sale not available in Acer warehouses?

I just want my monitor replaced as soon as possible and it is the least I expect from Acer but looking at the current situation I don't know how long or if my monitor is going to be replaced.

Has anyone faced similar issues? It would help me ver much if someone here could help me.

[Edited the thread to add model name to the title]

JackE

Sorry. You have posted this issue to an Acer users forum. Like you, were are not Acer employees or customer service representatives. We have no special influence on Acer customer service. However, we recommend that you continue calling customer care service AND also click on this link. Choose your country. Click the support link near top of country page. Enter your monitor's serial number id or SNID. Then use the chatline, phone number and/or email address provided to further explain the issue.