CB317-1H Error Message: "Low-power charger connected "the message pops every several seconds

MaioCampo

Hello,

I own an Acer CB317-1H that has two USB-C ports (one on each side). I have been loving the machine, and loving the convenience of charging using USB-C on either side of the machine. A couple weeks ago when the charger (Acer provided) is plugged into the right side port I have been getting a "low-power charger connected" message. The message pops every several seconds, the screen fades and brightens every several seconds, and the keyboard hangs every several seconds (resulttttttttttttts look someeeeeeeething like thissssssssss). I plug the charger into the left side port and all is well. If I use the right-side port for anything other than charging, it appears to work fine.

Any suggestions for what I can do to get the right side port to behave?

[Edited the thread to add issue detail]

JackE

Check for port lint. I occasionally have to blast mine with air or gently dig it out with a toothpick If that doesn't work, then with the machine off and charger unplugged from AC, re-seat the charger's output plug in the port a dozen or so times to help clean up the charge contacts inside the port.

billsey

Yes, usually an obstruction of some type...

MaioCampo

Thanks for the suggestions. I blew the port out, and tried the re-seat but it still does not like the charger in that port.

I read that a hardware reset could solve this (generic chromebook advice to hold the refresh button down and power up), but wasn't sure if anything like that worked with Acers specfiically.

JackE

Hard reset might work. Might also cause adverse side effects even more inconvenient than what you have now. How about simply reversing the plug a few tmes? These ports and pins are so small that I wonder sometimes how well the plug's corresponding charging pins line up in the slot from wear and tear.