Help! My microphone stopped working on my Acer Swift 3 laptop! SF314-42-R3U5

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tvast
tvast Member Posts: 1 New User
edited November 2022 in Windows 11

My microphone stopped working on my Acer Swift 3 SF314-42-R3U5. It's a refurb, but it works great otherwise and I've only had it for a year. These are the things I've tried already:

  1. Sound input/device properties/microphone test: "the highest value we saw was 0 percent"
  2. Additional device properties: unchecked enable audio enhancements
  3. Microphone privacy settings: access is on/allow apps is on/allow desktop apps is on
  4. Device manager/microphone array (amd audio device) status: enabled, working properly
  5. Troubleshooting/recording audio: couldn't identify problem
  6. Updated Realtek sound drivers
  7. Called Windows support (the rep did all of the above again)
  8. Looked at https://community.acer.com/en/discussion/comment/1135868#Comment_1135868 (notes: I'm afraid to uninstall the device from device manager in case it doesn't show up again, and I don't have an external mic to test)
  9. Reset PC (kept my files)

I just want to make sure I've tried everything I can do by myself before I'm forced to pay $130 to Acer's third-party support just to diagnose this problem. Is there some hotkey that I accidentally pressed that turned off the mic? Should I do another reset, this time deleting all apps and files? Any suggestions appreciated.


[Edited the thread to add model name to the title]

Answers

  • William_mk2
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    @tvast


    Don't worry about uninstalling the sound driver as long as you are not checking the small check box - Delete driver software while you are trying to uninstall it. After uninstalling the sound driver when you restart the computer it will automatically install the sound driver as long as you have not checked the box "Delete driver software".


    Try windows x 

    Go to device manager - Go to sound video and game controllers. Expand it 

    Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine..  It will automatically install the sound driver when you restart the computer.


    If it is still not working 

    Uninstall the sound driver from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the sound driver 


    It should work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    Options

    @tvast


    If it is still not working follow the steps given below


    click on start - settings - system – sound – You will see chose your output and input device 

    On the " chose your output device " - chose headset or speakers as you desire..

    On the "chose your input device" - click on drop down menu - chose microphone as the input 


    On type here to search on the lower left corner 

    type microphone privacy 

    go to microphone privacy settings on the top

    check whether Allow access to the microphone on this device is on 

    If it is off - click on change and turn it on


    Allow apps to access your microphone is on 


    Scroll down - chose which microsoft store apps can access your microphone

    check the apps escpecially zoom, skype , camera to on


    Allow Desktop apps to access your microphone to on


    It should work fine ..


    Please use the links for reference purpose 


    https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011

    https://www.howtogeek.com/395296/fix-my-microphone-doesnt-work-on-windows-10/

    https://www.drivereasy.com/knowledge/fix-windows-10-upgrade-issue-internal-microphone-not-working/

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★