acer F-15 error account has been removed and could not reset my unit. Need help

Sarahw
Sarahw Member Posts: 1 New User
edited November 2022 in Aspire Laptops

Hi, I have an acer F-15 and I’m trying to reset to factory settings. Every time I try I end up back at the login screen but I can’t login as the account has been removed. Also, the acer boot up keeps saying ‘undoing changes’. Can anyone help me as I now have a useless laptop.


[Edited the thread to add issue detail]

Answers

  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @Sarahw


    You can try to do a reset using the below steps.


    How Factory Reset Your PC using Acer Reset key

    1. Press the Power key for 5 seconds to power off Acer computer completely. Then restart the computer and press Alt + F10 when its logo shows up.
    2. Select Troubleshoot > Reset your PC. ...
    3. Click Next, then select Just remove my files.
    4. Press Reset to begin the recovery.


    NOTE: Make sure to backup all the data before the reset.


    Hope it will help you in some way.