Raise a Complaint against Acer

qzxcvbn
qzxcvbn Member Posts: 3 New User
edited October 2022 in Nitro Gaming

This is the 2nd time I've raised this question closing down my request and being told to use the support function is no help. I want to know if there is any way I can speak to someone in the UK and not an offshore call centre that don't care about customers.

Answers

  • qzxcvbn
    qzxcvbn Member Posts: 3 New User
    edited October 2022

    Can someone please advise who I need to raise a complaint regarding the poor service I am receiving with Acer. I live in the UK and cannot find a local email or local phone number. I'm getting routed abroad and they don't give a dam. I raise a complaint but so far has not been taken seriously.

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 707 Moderator

    Hi @qzxcvbn,

    I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer-to-peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

    Only your local support services can help you with this, the community is not an escalation channel, unfortunately.

    Note: This thread will be now closed. 

    Sorry for any inconveniences this has caused you,

    Regards,

    Acer-Samuel

  • batmalin
    batmalin Member Posts: 4,231 Guru

    Sure, but not here as it is a user forum and we are users like you, so you can complain here but what is the point?

    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    edited October 2022

    If you're device still is under warranty, it's best to enter its serial number id (SNID) at this link. Also best to use the UK chatline or UK phone if possible. Don't know who'll you'll get as a rep. But seems likely that they should be in the UK with the UK phone line. Other than this, and as Batmalin suggests, we're just Acer users here just like you. Not Acer reps or employees. Thus we have no say & no sway whatsoever on who the Acer rep or employee is that you'll talk to or if they'll show you any care about your complaint as a customer.'

    Jack E/NJ

This discussion has been closed.