Helios 700 - PH717-71 - PredatorSense not installing on W11 22H2

Thought I'd give W11 a crack, and installed it on my least critical PC, but PredatorSense refuses to install. Fans seem to be spinning, barely, but there doesn't appear to be a functioning fan curve without the program. Which is bad.

The installation gets stuck on "installing PredatorSense Service". If I abort, or just reboot, the files are in the folder, but none of the executables open. I never much liked the program, so I would gladly accept a substitute, as long as it works. If not, I guess I shall go back to W10 and throw the PC in the trash when they stop supporting it. These kind of problems make me very glad I mainly use desktops.

I ran the 3dMark CPU test, for giggles, and sure enough, the fan never ramped up (guessing it runs at under 1000 rpm), effectively making it useless.

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StevenGen

https://community.acer.com/en/discussion/673291/helios-700-ph717-71-predatorsense-not-installing-on-w11-22h2

Unfortunately, some users have had this problem with both Nitro and Predator sense Win-10 functionality when upgrading to Win-11 as the PH717-71 only has a PS for Win-10. First have a look at the Acer guided solution at this link "PredatorSense software does not open properly"

If the above doesn't work then, uninstall the PH717-71 Win-10 version PredatorSense completely and then download the newest Predator Sense Version: 3.00.3192_20220530 and try this version that is specifically for Win-11 and all the new Predator laptops running Win-11 OS and will work on your PH717-71.

Sehnsucht

https://community.acer.com/en/discussion/comment/1155263#Comment_1155263

I already tried downloading PS for the other Helios 700 though (which was released about a year later - the software, not the laptop) - which flat out wouldn't start up because it was "incompatible", leading me to believe the software is hardlocked to 1 specific model / type number. I also tried to find NitroSense that might work, but Acers support pages are horrendous, and I couldn't find any without typing in an actual model name.

I already spent hours on reverting back to W10. I guess I could create a rescue image of my boot drive so I can revert back again to W10 if your suggestion fails.

At any rate, I thank you for your suggestion; I'll try it tonight.

Sehnsucht

https://community.acer.com/en/discussion/comment/1155263#Comment_1155263

"Sorry, this computer is not supported" when trying to run the PS you linked. So that was a waste of time. Thanks anyway, at least I made an image of my boot drive before formatting again..

AnhEZ28

@Sehnsucht might be Windows 11 bug. I also got Predator sense stuck on installing services without any green process bar show up. It was frustrating that this also happen with other Predator Sense versions. What I did to fix this issue was I tried uninstalling Care Center, Quick Access, updating Windows 11 with ISO files, and reinstalling Care Center, Quick Access. Then I give it try to reinstall the Predator Sense and somehow it works perfectly.