SF315-52Gscreen not turning on even though the laptop is running

Vishav2000
Vishav2000 Member Posts: 2 New User
edited October 2022 in Swift and Spin Series

I have an Acer Swift 3 and sometime the screen doens't start up even though the laptop is on, i connected with an external display and the display shows up. The issue gets relolved by using the small hole at the bottom but I have to do it almost every time, is there any other way

[Edited the title to add model name ]

Answers

  • What is the exact model? Example SF315-52-5890.

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  • Vishav2000
    Vishav2000 Member Posts: 2 New User

    SF315-52G is the model

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,972 Trailblazer

    Do the full reset procedure instead of just clicking the reset button. A click just disconnects for the click duration. The full process is to disconnect everything from the laptop with it shut down, including the charger. Flip it over and press and hold the button for 15-30 seconds then release. Wait 15-30 minutes then plug only the charger back in. Wait for the full charge indicator to show blue and then you can turn it back on. That will do a full reset of the internal battery settings and will last a lot longer than just the click reset.

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  • StevenGen
    StevenGen ACE Posts: 12,737 Trailblazer

    Check the eDP screen/plug cable, as this cable that connects the screen to the mobo can get damaged or its plug gets disconnected or there could be some damage to its pins, it could also winin this cable that the screen data/power cables are damaged/disconnected and you have a problem there, as whenever you do a Battery reset through the pinhole the screen comes on. You need to check these aspects of this cable and if damaged replace the cable.

    SF315-52G eDP cables