NitroSense application not opening (AN515-57-919C)

kaitak
kaitak Member Posts: 1 New User

Hello,

My NitroSense application has suddenly stopped working. Whenever I click the button on my keyboard or search and run it via the searchbar, it shows the NitroSense intro, which ends abruptly, and then does not open the actual application.

Although this has only started happening yesterday, it is very annoying as only half of my keyboard is lit up and I cannot change the A/C and Battery to High-Performance mode when playing games.

I have not had any changes in software or hardware that could of caused it to stop.

I am running Windows 11, which came from factory (since I only bought this laptop two weeks ago). S/N is NHQEUSA00920807B463400. SNID is 20803155834.

I have already tried uninstalling and re-installing NitroSense, and have tried other methods from other posts here (eg: running CMD as administrator and running the lodctr /r command)

Thank you in advance for any fixes.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,692 Pathfinder

    @kaitak try to uninstall the NitroSense services, Microsoft Visual C++ 2015, and then reinstall those again. If that doesn't work, back up all your important data and factory reset the Windows. This will reinstall every app including Nitrosense that came with this laptop.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!