Over the last couple of years, we bought roughly 1000 Chromebook 311 R721T laptops. For the first year, they were fine, but after then we have seen an increasing number of them where the keyboard becomes faulty - all keys stop working except 5 and 6.
Some of them, a powerwash resolves. Some of them it doesn't. Some of them, they start working again of their own accord, others don't.
There's no consistent pattern to it.
They are all now out of warranty, but we're seeing an alarming number with this problem - I've got over 100 of them out of action due to this issue.
Does anyone have a fix for this? We aren't seeing this problem on the Chromebooks by other manufacturers, or on other models of Acer Chromebook.
[Edited the thread to add model name to the title and issue detail]