Acer Aspire 5 A515-45G restarts itself while working

SteveTT800
SteveTT800 Member Posts: 2 New User
edited October 2022 in Aspire Laptops

Recently my "rubbish" Acer Aspire 5 starts itself again and again, I will be reading the newspaper then all of a sudden it goes black and starts up again, same with Facebook and other programs. Thinking about chucking it out of the window, paid 800 euro`s for it and it has got to be one of the worst laptops I`ve ever had!!!!!!!!!!!!

Anyone else experiencing this or am I on my own with this one?

Thanks in advance👍️

[Thread was edited to include the topic issue]

Comments

  • JackE
    JackE ACE Posts: 44,105 Trailblazer

    Probably overheating if it's plugged in. Raise it about an inch above a hard surface. Try not to block the air intake and exhaust vents on the bottom. I use a wire rack from a toaster oven to raise mine.

    Jack E/NJ

  • drop6302
    drop6302 Member Posts: 1 New User

    I'm having this same issue. Not overheating. It will restart on its own without warning about 2-3 times over a span of a few hours. It is very frustrating. It's practically useless.

  • anassar
    anassar Member Posts: 1 New User

    same here and its not overheating

  • SteveTT800
    SteveTT800 Member Posts: 2 New User

    Same here, ***** piece of equipment. And............from Acer you hear nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • William_mk2
    William_mk2 Ally Posts: 3,880

    @SteveTT800


    I am really sorry for the inconvenience.


    First of all, we need to determine whether it is a hardware or software issue.


    Try to tap f2 while turning on the computer. It will go to bios. Please stay on the bios and check whether your computer is restarting in bios.


    If it is restarting in bios then it is a hardware issue.


    If the computer is working fine in bios then it is a software issue


    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 3,880

    @SteveTT800


    I am really sorry for the inconvenience..  Let us do the basic steps first..


    Doing the power drain and bios defaults will really help. Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.  Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.


    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  

     

    It might also be the issue with battery, charger or power outlet.  Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet.  Try to use an alternative charger if possible.  Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )  


    Try windows x 

    go to device manager 

    expand Battery

    right click on all the items below battery – uninstall 

    Restart the computer 

     

    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 3,880

    @SteveTT800


    If it is still not working..


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 


    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started 


    It will show you keep my files and remove everything

    chose keep my files 

    chose the account - type the password - click on local reinstall - click on reset 

    It will be in progress.. 

    login to computer and start using the computer. 

    If it is still not working 


    click on start - settings - update and security - recovery - reset this pc - get started 

    chose remove everything 

    click on local reinstall - just remove my files - click on reset

    It will be in progress


    Note:


    If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact.  Only the applications will be lost


    If you do reset ( remove everything ) - you are doing a factory default.  It will become like a day one computer.  It will wipe out everything and take your computer to day one like a new computer. 



    You can also do the recovery in an alternative way..



    There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously.  It will go to repair mode. It will show you chose an option, continue, troubleshoot.  If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..


    It will show you chose an option, continue, troubleshoot

    Go to troubleshoot - click on reset this pc

    click on keep my files ( only applications will be lost )  chose your account and type your password  - click on local reinstall - click on reset

    It will be in progress 


    If the keep my files option is not working 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 

    It will reinstall windows. 


    If the just remove my files is not working.. 


    Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. 


    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.  Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 3,880

    @SteveTT800


    If it is still not working..


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,105 Trailblazer

    Sorry. This is an Acer users forum. We're not Acer employees or customer service reps. Just Acer users like yourself trying to help other users by suggesting possible solutions. If you didn't respond to suggestions made last Oct, then we users have no way of knowing if they worked or not. If you still have the issue without overheating, then it could be due to the mainboard safety interlock switch that cuts all power if the bottom cover loose, misaligned or slightly warped. This can usually be remedied by taping a spacer inside the bottom cover so it presses harder against the switch to keep it in the power on state.

    Jack E/NJ

  • Dimas80
    Dimas80 Member Posts: 22 Networker

    My acer-aspire-5-a515-45-r4p7 laptop has exactly the same problem.
    For a long time I could not understand the reason for spontaneous reboots, but I noticed that the laptop often reboots when the notification sound from the messenger plays, then I realized that the problem was in the sound card. To check, I disabled the sound card in the device manager and the reboot stopped.
    I tried many versions of Realtek drivers, none of the drivers solved the problem.
    Have you solved the problem?

  • windu
    windu Member Posts: 1 New User
    edited May 2023

    Hello, to those who still having this exact problem… i'm having the exact problems where my aspire 5 a515-45 R0J0 suddenly restarting without a notice a month ago,

    i got it fixed by upgrading my bios from v1.08 to v1.13, disabling fast boot in the bios and disabling Windows fast startup in the Control Panel.

    Hope this work and help you. thank you.