My Acer Aspire E15 won't boot from USB & still stuck on blue screen. Need help!

Anne4818
Anne4818 Member Posts: 4 New User

To explain further, My acer aspire has been stuck on blue screen for a while and I have tried different tutorials to fix it but nothing worked. I then got help with Microsoft tech support to create a bootable USB and followed all the steps on trying to boot laptop and then followed numerous troubleshooting steps and it still wont boot from usb and still on blue screen. They said they have done all they can do on their end and said I would need acer help on how to change the boot priority on my laptop. My F12 is enabled as well. Any advice would be appreciated.

Answers

  • billsey
    billsey ACE Posts: 34,962 Trailblazer

    What is displayed on the blue screen? When you first turn the laptop on, do you see the Acer logo? When you use the F12 boot menu, can you take a picture to show us what is offered?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Anne4818
    Anne4818 Member Posts: 4 New User

    It will go to automatic repair blue screen and then stays blue. I've tried changing the uefi to legacy in my bios but when I do that and restart it will go to black screen saying there is no bootable device even when I have my USB in so I changed it back. And I have read about ppl tried disabling their secure boot but in my machine it says standard and is all grayed out and can't change it. I'm losing faith I'm able to fix it on my own.

  • Anne4818
    Anne4818 Member Posts: 4 New User

    In boot manager it shows

    Network Boot IPV4

    Network Boot IPV6

    Windows Boot manager

  • wascas
    wascas Member Posts: 1,240 Overclocked Contributor WiFi Icon

    How did you prepare the bootable USB flash drive?

    You can use the Windows Media Creation Tool to do this. Follow the instructions on this site.

    https://www.microsoft.com/en-us/software-download/windows11

  • Anne4818
    Anne4818 Member Posts: 4 New User

    Yes, I had help with Microsoft tech support to walk me through that. For my laptop, it is windows 8.1 so they gave me the link for that and at least I was able to get that far.

  • billsey
    billsey ACE Posts: 34,962 Trailblazer

    If it gets to the automatic repair screen when selecting the Windows install flash drive from the boot menu, then the flash drive hasn't been configured correctly. You have to use the F12 boot menu to choose the flash drive, it won't be chosen automatically. There are a couple of steps needed before you can boot from an external device like that. In the BIOS you need to make sure the F12 Boot Menu is enabled and Secure Boot is disabled. Then pressing F12 during POST will bring up the boot menu, just as pressing the key to launch the BIOS works at that same time. From the boot menu you can choose the flash drive as the boot source and it should come up into the installer. You can either reinstall the OS at that point or use the Repair function to further diagnose the issue. If I were to guess, I'd guess your drive is failing, which is why the automatic repair isn't able to fix it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.