My E5-575G-53DY won't start up, the monitor turns on but stays black

Margarina

Hi! I've had a problem with my Acer Aspire E5-575G-53DY laptop for a month: when I turn it on from the power button (with the power supply connected to the electrical outlet, in fact the battery is officially dead) the monitor turns on but it remains black, and the pc doesn't start up. I tried to leave it like this for an hour, but pc doesn't start up at all. The only way to turn it on is to press the power button again to forcibly turn it off, and then turn it on again. At this point everything will start up normally. This is a temporary panacea, but it doesn't solve the problem at its root. I thought it was WIndows KB5016616 update's fault, because the problem appeared immediately after installing that update. But I tried uninstalling it and the problem remained. I don't know what it could be; I don't think it's the monitor since it turns on regularly; neither overheating, because I think pc would turn off during the use, and it doesn't happen. I tried the Windows + CTRL + Maiusc + B comibination without success. Some advice? 🤔

ragsak28

Hi @Margarina

You can try to reset the BIOS to check if that makes any difference.

How do I reset my BIOS/UEFI to default settings?

1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
2. Power on the system.
3. Press F9 and then Enter to load the default configuration.
4. Press F10 and then Enter to save and exit.

Hope it will help you in some way.