ConceptD that randomly get stuck in a scrolling loop

I have a ConceptD that randomly get stuck in a scrolling loop with or without an external mouse connected, tried the following:

1.    Uninstalling all HID hardware drivers

2.    Updating all HID Hardware & Firmware drivers

3.    Updating OS to windows 11

 

Is there anything else I can do?

Answers

  • JackE
    JackE ACE Posts: 44,879 Trailblazer

    Dozens of ConceptD model series. Which do you have? For example, CN516-72P?

    Jack E/NJ

  • Amalie
    Amalie Member Posts: 2 New User

    Apologies: ConceptD CN715-72P

    Thanks

  • JackE
    JackE ACE Posts: 44,879 Trailblazer

    >>>I have a ConceptD that randomly get stuck in a scrolling loop>>>

    If/when this happens again, try pressing F7 to see if will stop.

    Jack E/NJ