Is there a way to fix the camera qualityChromebook cb315?

Lilac_

I recently bought myself a Chromebook cb315-3ht and the camera quality is terrible? Like, it's sort of got static and it's really zoomed in. Is there a way to fix it before I return it?

William_mk2

@Lilac_

Mostly camera will be working fine on new computers. We might have to work on settings of camera.

Please try to use the camera on zoom and google meet. Check whether the camera is working fine on zoom and google meet.

Kindly go through the details from the link given below

https://support.google.com/chromebook/answer/4487486?hl=en

William_mk2

@Lilac_

If it is still not working..

Try to do a chrome reset on your chromebook  

open chrome

click on three dots on top right corner 

click on settings

Scroll down - go to advanced

click on restore setting to default

you will see reset settings - cancel

click on reset settings 

Close the chrome and open it It should work fine.. 

If it is still not working.. 

We need to do a power wash on your chrome book.  

Restart the chromebook.

On the login screen please don’t type the password.

Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once

It will show “Reset this pc”

Click on power wash and continue.. 

Please understand it will clear the local and user settings.. 

Please complete the final setup.. 

Connnect to wifi and type the wifi password

Login to chromebook with your regular password

It should work fine ..

Lilac_

@William_mk2

I've already tried all of that and it still did not work. The camera quality was still the same.

William_mk2

@Lilac_

Kindly follow the details from the link given below.  It will show you how to perform a hard reset. 

https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os

Once the hard reset is completed try to check whether it is working fine by connecting to wireless.   If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

William_mk2

@William_mk2

If the above steps are not working ...

If your chromebook laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 

billsey

Likely the camera is working in low light mode. They get significantly lower quality when in low light..