JOIN OUR RANKS
Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear.
I recently bought myself a Chromebook cb315-3ht and the camera quality is terrible? Like, it's sort of got static and it's really zoomed in. Is there a way to fix it before I return it?
FAQ & Answers
@Lilac_
Mostly camera will be working fine on new computers. We might have to work on settings of camera.
Please try to use the camera on zoom and google meet. Check whether the camera is working fine on zoom and google meet.
Kindly go through the details from the link given below
https://support.google.com/chromebook/answer/4487486?hl=en
Click on "Like" if you find my answer useful
Click on "Yes" if it answers your question.
Please click YES if I answered your question
★★ WILLIAM - MRK ★★
@Lilac_
If it is still not working..
Try to do a chrome reset on your chromebook
open chrome
click on three dots on top right corner
click on settings
Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings
Close the chrome and open it It should work fine..
If it is still not working..
We need to do a power wash on your chrome book.
Restart the chromebook.
On the login screen please don’t type the password.
Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
It will show “Reset this pc”
Click on power wash and continue..
Please understand it will clear the local and user settings..
Please complete the final setup..
Connnect to wifi and type the wifi password
Login to chromebook with your regular password
It should work fine ..
Click on "Like" if you find my answer useful
Click on "Yes" if it answers your question.
Please click YES if I answered your question
★★ WILLIAM - MRK ★★
@William_mk2
I've already tried all of that and it still did not work. The camera quality was still the same.
@Lilac_
Kindly follow the details from the link given below. It will show you how to perform a hard reset.
https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os
Once the hard reset is completed try to check whether it is working fine by connecting to wireless. If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check.
Click on "Like" if you find my answer useful
Click on "Yes" if it answers your question.
Please click YES if I answered your question
★★ WILLIAM - MRK ★★
@William_mk2
If the above steps are not working ...
If your chromebook laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.
Click on "Like" if you find my answer useful
Click on "Yes" if it answers your question.
Please click YES if I answered your question
★★ WILLIAM - MRK ★★
Likely the camera is working in low light mode. They get significantly lower quality when in low light..