Reinstallation of windows - Help!!

nmd_03
nmd_03 Member Posts: 2 New User

I went to reset our laptop Acer Swift 1 laptop to sell. I started the process, after some time I thought the laptop had finished and went to turn it on, turns out it was still resetting and I am now stuck mid-installation.

When I restart, I get the message that the "computer restarted unexpectedly or encountered an unexpected error.. windows installation cannot proceed. click ok to restart". only when click ok to restart I end up back at this message.

I've tried accessing the registry but the usual shift/F10 and shift FN F10 don't work.

Any suggestions please?

Thanks

Answers

  • nmd_03
    nmd_03 Member Posts: 2 New User

    Looks like I may have sorted it, finally.

    Press Left Alt + F10 Keys at Boot got me to the repair menu. The Windows suggestion of turn off/on 3 times at start-up didn't work in getting me to this menu.

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    Yes, that menu is Acer specific, so not reached by the typical Windows methods, just the Alt-F10 or Alt-Fn-F10.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.