Why is my brand new Nitro 5 laptop screen going black with white horizontal stripes?

CarmenRay
CarmenRay Member Posts: 2 New User

I have had this laptop for a month. Why would it do this and is this under warranty?


Answers

  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @CarmenRay


    You can try to disconnect the laptop from the charger and then you can try to press and hold down the power button for 20 secs to check if that makes any difference. If not you can try to reinstall the display drivers to check if that makes any difference.



    NOTE: Make sure to reboot the laptop after uninstalling the driver.


    Hope it will help you in some way.

  • CarmenRay
    CarmenRay Member Posts: 2 New User

    Thanks, it is a brand new computer. I think it might be better to take it to Acer to do the troubleshooting. I don't need this in my life. I am so unhappy.