Acer Swift SF3 14-43 won't enter sleep mode.

I'm using a Acer Swift SF3 14-43 laptop. I loathe it, but I'm stuck with it. I have a windows 10 installed.

The problem is the Laptop will not enter sleep mode while plugged in. When I close the lid the blue power light stays on. I've tried every fix I could find online. My closing the lid settings are set to sleep. All advanced settings are also correct. The last thing I attempted was to change the Link State Power Management options in Advanced Power Settings to off. But this still had no effect.

On battery, though, the laptop will sleep as normal.

It won't even sleep if I press the power button. I asked microsoft twitter for help, they were helpful but could not fix the issue. I've tried everything I could find on google, so I'm trying here as a last resort.

Any ideas of what I could try that is not the obvious? I fear that it may well be a hardware and not software issue.

If I can't fix this weekend, then this laptop is going back as it's under warranty and I'll never buy or recommend a Acer laptop again. It's been non stop problems with it since I bought it.

Thanks for any help.

Accepted answers

All comments

JackE

Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' Scroll down and uncheck the box for fast startup. Shut down Windows normally. Wait a few minutes. Then turn the laptop back on.

Dannyufcfan

https://community.acer.com/en/discussion/comment/1144100#Comment_1144100

Thanks for this. I have already tried this, though and it didn't work. I'm running out of things to try lol

If anyone has any other suggestions please let me know.

Dannyufcfan

I generated a energy report. Can anyone tell me if anything here would be stopping the laptop entering sleep mode?

Analysis Results

Errors

Power Policy:PCI Express ASPM is disabled (Plugged In)

The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

Device Drivers:

Devices with missing or misconfigured drivers can increase power consumption.

Device Name Microsoft Wi-Fi Direct Virtual Adapter Device ID {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&138E0095&0&12 Device Status 0x1802400 Device Problem Code 0xa

Warnings

Platform Timer Resolution:Platform Timer Resolution

The default platform timer resolution is 15.6 ms (15625000 ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100 ns units) 156247 Maximum Timer Period (100 ns units) 156250

Platform Timer Resolution:Outstanding Timer Request

A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period 10000 Requesting Process ID 15320 Requesting Process Path \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.SkypeApp_15.87.3406.0_x86__kzf8qxf38zg5c\Skype\Skype.exe

Power Policy:Minimum processor performance state is high (Plugged In)

The lowest processor performance state is greater than 75% of the maximum processor performance.

Minimum performance state (% of maximum performance) 80

USB Suspend:USB Device Rarely Entering Selective Suspend

This device intermittently entered the USB Selective Suspend state during the trace. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name USB Composite Device Host Controller ID PCI\VEN_1022&DEV_1639 Host Controller Location PCI bus 3, device 0, function 3 Device ID USB\VID_04CA&PID_3802 Port Path 4 Time Suspended (%) 34

CPU Utilisation:Processor utilisation is moderate

The average processor utilisation during the trace was moderate. The system will consume less power when the average processor utilisation is very low. Review processor utilisation for individual processes to determine which applications and services contribute the most to total processor utilisation.

Average Utilisation (%) 3.86

CPU Utilisation:Individual process with significant processor utilisation.

This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

Process Name firefox.exe PID 11820 Average Utilisation (%) 0.75 Module Average Module Utilisation (%) \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll 0.28 \SystemRoot\system32\ntoskrnl.exe 0.14 \Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.07

CPU Utilisation:Individual process with significant processor utilisation.

This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

Process Name PhoneExperienceHost.exe PID 14508 Average Utilisation (%) 0.38 Module Average Module Utilisation (%) \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.543.0_x64__8wekyb3d8bbwe\dwmcorei.dll 0.10 \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.YourPhone_1.22062.543.0_x64__8wekyb3d8bbwe\Microsoft.UI.Xaml.dll 0.08 \SystemRoot\system32\ntoskrnl.exe 0.06

CPU Utilisation:Individual process with significant processor utilisation.

This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

Process Name firefox.exe PID 2904 Average Utilisation (%) 0.23 Module Average Module Utilisation (%) \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll 0.14 \SystemRoot\system32\ntoskrnl.exe 0.03 \Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.01

CPU Utilisation:Individual process with significant processor utilisation.

This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

Process Name firefox.exe PID 11992 Average Utilisation (%) 0.23 Module Average Module Utilisation (%) \Device\HarddiskVolume3\Program Files\Mozilla Firefox\xul.dll 0.07 \SystemRoot\system32\ntoskrnl.exe 0.04 \Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\u0364120.inf_amd64_636d39f1d2b33111\B364017\atidxx64.dll 0.01

CPU Utilisation:Individual process with significant processor utilisation.

This process is responsible for a significant portion of the total processor utilisation recorded during the trace.

Process Name System PID 4 Average Utilisation (%) 0.23 Module Average Module Utilisation (%) \SystemRoot\system32\ntoskrnl.exe 0.16 \SystemRoot\System32\drivers\mtkwl6ex.sys 0.02 \SystemRoot\System32\DriverStore\FileRepository\u0364120.inf_amd64_636d39f1d2b33111\B364017\amdkmdag.sys 0.01

Information

Platform Timer Resolution:Timer Request Stack

The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period 10000 Requesting Process ID 15320 Requesting Process Path \Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.SkypeApp_15.87.3406.0_x86__kzf8qxf38zg5c\Skype\Skype.exe Calling Module Stack \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll

\Device\HarddiskVolume3\Windows\SysWOW64\kernel32.dll

\Device\HarddiskVolume3\Program Files\WindowsApps\Microsoft.SkypeApp_15.87.3406.0_x86__kzf8qxf38zg5c\Skype\Skype.exe

\Device\HarddiskVolume3\Windows\SysWOW64\KernelBase.dll

\Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll

Power Policy:Active Power Plan

The current power plan in use

Plan Name OEM Balanced Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:Power Plan Personality (On Battery)

The personality of the current power plan when the system is on battery power.

Personality Balanced

Power Policy:Video Quality (On Battery)

Enables Windows Media Player to optimise for quality or power savings when playing video.

Quality Mode Balance Video Quality and Power Savings

Power Policy:Power Plan Personality (Plugged In)

The personality of the current power plan when the system is plugged in.

Personality Balanced

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Power Policy:Video quality (Plugged In)

Enables Windows Media Player to optimise for quality or power savings when playing video.

Quality Mode Optimise for Video Quality

System Availability Requests:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.

Battery:Battery Information

Battery ID 8167COSMX AP20CBL Manufacturer COSMX Serial Number 8167 Chemistry Li-I Long Term 1 Sealed 0 Design Capacity 53015 Last Full Charge 52171

Platform Power Management Capabilities:Supported Sleep States

Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported false S2 Sleep Supported false S3 Sleep Supported false S4 Sleep Supported true

Platform Power Management Capabilities:Connected Standby Support

Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported true

Platform Power Management Capabilities:Adaptive Display Brightness is supported.

This computer enables Windows to automatically control the brightness of the integrated display.

Platform Power Management Capabilities:Processor Power Management Capabilities