Just Purchased PH315-55 Keyboard Backlighting Doesnt Work

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Mike90102
Mike90102 Member Posts: 1 New User

I just purchased this laptop and after setting up and going through predator sense to create my pulsar lighting profile only the light bar works. I can turn on the lights, and change the brightness and colors but they don't work. Went through BIOS to restore settings to default but that didn't do anything. Any help would be great, really don't want to send it back after just getting it.

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  • StevenGen
    StevenGen ACE Posts: 9,973 Trailblazer
    edited September 2022
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    PS is a reliable Acer software that should work, if "I can turn on the lights and change the brightness and colors but they don't work" then there is something wrong with your keyboard connection or keyboard needs looking at and fixed. This is a major job, and you will need to disassemble the laptop more tha what is allowed to add a HDD or increase ram capacity (which is allowed under warranty) and as your laptop is under warranty, I wouldn't open and/or touch your laptop and do a major job like this, get Acer to fix this problem as it will void your warranty.