Blue Screen and When booting up, No Bootable Device pops up in Nitro 5 AN515-57-55ZS

JokoBoss
JokoBoss Member Posts: 7

Tinkerer

edited December 2022 in Nitro Gaming

Hello, I have a blue screen problem. It pops up every day or once or every 10 minutes and it doesn't matter what I do on my laptop, play or browse the internet. I reinstalled WIndows 11 with the complete format, uploaded the drivers and everything from the new one and it did not help, so I tried to upload Windows 10 with the disk format and reinstall everything from scratch and nothing. I checked the RAM and disks with test programs and there are no errors. A message appears on the blue screen that the system is collecting information about the error and that it will restart. When booting up, No Bootable Device pops up and I have to manually reset it before the system boots up. I am asking for help in solving this problem. PS while writing this post, my computer had crashed 3 times.

[Edited the thread to add issue detail]

Answers

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon

    Can you send a telephone photo from the blue screen?

  • JokoBoss
    JokoBoss Member Posts: 7

    Tinkerer

    I am attaching two photos, unfortunately the blue screen is in Polish.

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon
    edited August 2022

    Is the SSD or HDD showing up in the bios info tab? Please post a picture of the bios info tab. I suspect that your system hard disk is damaged, but at least the EFI-bootloader is damaged. Can you check the health of the system hard disk ?

  • JokoBoss
    JokoBoss Member Posts: 7

    Tinkerer

    hello, adds Bios photos and screenshots from CrystalDiskInfo. I will add that the problem also occurs when I remove the second disk.

  • Try disabling fast startup in power options. Then check if the problem continues to occur.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JokoBoss
    JokoBoss Member Posts: 7

    Tinkerer

    I disabled fast startup , unfortunately blue screen keeps popping up.

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon
    edited August 2022

    Can you boot windows in safe mode?

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon
  • Can you disconnect the ssds and hdd and test them individually?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JokoBoss
    JokoBoss Member Posts: 7

    Tinkerer

    Hello, I think I managed to solve the problem, with the help of Driver Booster PRO 9 I updated all drivers to the latest versions and for 3 days the blue screen did not appear. Thanks to everyone for your help.

  • OK! Keep testing and posting the result here.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JokoBoss
    JokoBoss Member Posts: 7

    Tinkerer

    Hello, after longer tests it turned out that the factory disk was broken. After replacing the hard drive with another, the problem disappeared completely. I have a question because the laptop is under warranty, can I send back to Acer only the hard drive or do I have to send the whole laptop?
    


  • How do you know the disk has problems? Have you tested it on another computer? About your question, it is necessary to send the laptop.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)