Chromebook screen turning white then saying it restarted unexpectly but it never shut off

Fl0ra
Fl0ra Member Posts: 2 New User
So my acer chromebook is saying it "restarted unexpectly" but all it did was make the screen go black then white then the msg popped up I cant really explain it that well but it never turned off it started today and it happened 7-8 times today (it started at 8pm its now 12am)  Please help 

Answers

  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @FI0ra

    You can try to do a power wash to check if that makes any difference.

    Factory reset your Chromebook
    1. Sign out of your Chromebook.
    2. Press and hold Ctrl + Alt + Shift + r.
    3. Select Restart.
    4. In the box that appears, select Powerwash. Continue.
    5. Follow the steps that appear and sign in with your Google Account.
    NOTE: You will loose all the data stored in the laptop.

    Hope it will help you in some way.


  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    Yeah, it's going to be tough to figure out where the crash is happening. Does it seem to be getting hotter than normal? You might run one of the utilities that monitors CPU temperature. Otherwise, are you doing anything specific on the Chromebook when the crash happens? Added any new apps or add=ons recently?
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