My Predator Helios 300 Model: PH315-55-77SD charging issue

Kosona270712
Kosona270712 Member Posts: 4 New User
Hi,

When I charge my Laptop I got one blue light but since 24h the second blue light did not appear.

When I press Power button, the second blue light appear and disappear and my laptop is not starting because no power.

I try to reset my battery (press power button and hold it for 30 s) but even this change nothing.

Please help.

S/N: NHQGPST0012120E6F83400
32 Gb RAM
NVidia Geforce RTX
Intel Core i7 12 Generation
Predator Helios 300 Model: PH315-55-77SD

I bought this laptop 1 month ago in Cambodia.

Thank You
Kosona

Answers

  • Kosona270712
    Kosona270712 Member Posts: 4 New User
    Just want to add that since I am in Nigeria, I can't charge my Laptop.

    Thank You
    Kosona
  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @Kosona270712


    You can try to reinstall the battery drivers to check if that makes any difference.



    NOTE: Make sure to reboot the laptop after uninstalling the driver.


    Hope it will help you in some way.