Every time I log into the EI491CR Ultrawide monitor, it blacks out for about 10 seconds

JessiaCody77

I just bought a EEI491CR Ultrawide monitor, and ever since we bought it we have had issues with it going black. 
Every time I log into the monitor, it blacks out for about 10 seconds. Happens everytime, we use with MacBook and Dell 2 imports. 
Last week it totally shut off and we had to restart the monitor. 
At first I did not want to bring it up, I thought it would just go away over time, but it is getting really annoying. 
has any one else noticed this issue?

William_mk2

JessiaCody77

It might be a cable issue..   Remove all the cables from monitor.   Press and hold the power button of monitor for 1 min.    Connect all the cables back.  Try to turn on the monitor.   Connect the monitor to computer and check.  If the cable is non removable please don't try to remove it. 

Please remove the cable between monitor and computer.     Try to connect it back and check.    If possible try to use an alternative cable and check.  

If the problem persists try to use an alternative power cable and display cable and check.    Try to bypass the surge protector and connect the monitor directly to power outlet.    Try to connect monitor on a different power outlet or surge protector and check.  

On the monitor – use the control buttons.   There will be an option to reset monitor settings to default.    Try to reset the monitor and check.  

To isolate the issue, try to use the same monitor to a different computer and check  or  Try to use an alternative monitor on this computer and check.

We need to determine whether it is a issue with monitor or computer or cables.   We need to narrow down or isolate the issue.    

Try to use this monitor on a different computer and check.   If the monitor is working fine on the other computer then the issue is on the computer side.  Try to use an alternative monitor to your computer and check it.     If you are facing the same problem on the alternative monitor then again the problem is on the computer side.    It might also  be the issue with cables.   Try to use alternative cables and check.    Check whether they are connected properly.  Try to reseat the cables and check.   Tried to reconnect the cables properly. 

If it is a software issue on the computer then follow the steps given below:

Try windows x 

go to device manager 

expand display adapter

right click on display driver – uninstall 

Restart the computer 

It should work fine.. 

If it is still not working 

Uninstall the display adapter from device manager 

Dont restart the computer. 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers 

Install the display driver 

It should work fine..

JessiaCody77

It turns back on by itself after 10 seconds. I doubt it is the power cables

JessiaCody77

Sorry, also have it connected to 2 computers it happens with both. 

billsey

It's doing an auto configure whenever you change the input (such as switching between computers) and that delay is normal.