my Acer Aspire E5-552G laptop is stuck on logo screen can someone help? it so frustrating

ikrarwinata
ikrarwinata Member Posts: 1 New User
its almost 30 mins i wait since i turn on the laptop 

Answers

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon
    Try to reset the batterie.
    1. Power off the machine and disconnect the charging cable from the device.
    2. Check whether there is a small pinhole on the underside of the machine. Not all models have a pinhole.
    3. If pinhole is present:
           Press into the hole for 5 s with a bent paper clip without a sheath.
           Press the on/off switch of the device continuously for 20 s. Ignore intermittent restarts of the machine.
    4. If pinhole is not present:
           Press the on/off switch continuously for 20 s. Ignore intermittent restarts of the machine. This resets the battery in the software.
    5. Reconnect the device to the power supply and start it.