Acer Swift 3 SF314-551-50k5 won't charge from a dead battery with USBc charger

AceOfSpades2334
AceOfSpades2334 Member Posts: 4 New User
I am using a Google charger to charge my laptop which works fine when the laptop has charge but when the laptop battery dies it no longer charges. If I use the original charger it is fine but I would like to be able to use only a usbc charger. What can I do to get it to charge? 

Thanks

Answers

  • wascas
    wascas Member Posts: 1,228 Overclocked Contributor WiFi Icon
    Your Google charger will probably not deliver enough power to charge the laptop when it is at low charge level. Make sure that the Google charger has at least the same power as the Laptop charger.
  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon
    Hi @ AceOfSpades2334
    1. Check to see if you're plugged in. ...
    2. Confirm you're using the correct port. ...
    3. Remove the battery. ...
    4. Examine your power cords for any breaks or unusual bending. ...
    5. Update your drivers. ...
    6. Survey the health of your charging port. ...
    7. Let your PC cool down. ...
    8. Seek professional assistance
  • billsey
    billsey ACE Posts: 34,176 Trailblazer
    Yes, your SF314-511 model (not 551) needs a 65W charger.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.