Acer Swift X can't reset

Elang
Elang Member Posts: 3 New User
edited July 2022 in Swift and Spin Series
this morning my laptop (acer Swift X) is infected by virus and its delete most of my file and recovery file is one of them, so I cant Reset my laptop because "could not find the recovery environment".I also try "reagent /repair" in cmd but the windows RE image is not found. I spend hours trying to fix that and found that you can download eRecovery from Acer, but when I try to download it say "We could not find the serial number you entered. Some........entered." so I go to Acer to register my Acer Swift X, but everytime I wanna to login its always direct me to Acer United States | Laptops, Desktops, Chromebooks, Monitors & Projectors anyone can help me please I just wanna to reset my laptop but I always found dead end. also I cant "ask a question" so I put it here

Comments

  • What happens when you press alt+f10 before the acer logo?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Elang
    Elang Member Posts: 3 New User
    What happens when you press alt+f10 before the acer logo?

    nothing happened, no matter how hard I try it just boot like normal
  • Elang
    Elang Member Posts: 3 New User
    What happens when you press alt+f10 before the acer logo?

    I'm sorry I though it was FN+F10, this is what happened when click Alt+fn10
  • Have you tried downloading the windows 10 iso and starting a cold install?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)