AN515-55 Blue screen after first unboxing...

Will_

The first blue screen appeared to me as soon as I turned on my device after the unboxing. I have used American Truck Simulator and Euro Truck Simulator 2 for many years and it was my first time with a gaming computer. Daily I would get 5 or 6 BSODs, and the next day the blue screen is my welcome start as soon as I turned on my laptop. SFC, DISM, CHKDSK, reinstall, fresh install, W10, W11, the BSODs were still there, blue screens. I had already contacted ACER and they suggested reinstalling windows, I did everything there was and because it was related to the drivers, apparently it is something related to the GPU (I can't confirm it), I'm just saying that I have used the simulators already mentioned in very old and outdated devices and never had a blue screen. I already have a service request at ACER and I'll be about to send my device to technical service for warranty because I haven't had my laptop for 3 months, let's wait and see what happens, I'm afraid it's a manufacturing defect and I see that I'm not the only one to whom it has happened the same.

JackE

>>>The first blue screen appeared to me as soon as I turned on my device after the unboxing.>>>

Was the battery charge LED steady blue before you tried to turn it on for the first time after unboxing?

Will_

JackE said:

>>>The first blue screen appeared to me as soon as I turned on my device after the unboxing.>>>

Was the battery charge LED steady blue before you tried to turn it on for the first time after unboxing?

Hello! The truth is that I don't remember well, I only know that after unboxing as soon as I turned it on I got a blue screen. And that happens every time I turn on the device the next day.

JackE

With the laptop turned off and plugged in, is the battery charge LED indicator steady blue?

Will_

JackE said:

With the laptop turned off and plugged in, is the battery charge LED indicator steady blue?

I can not answer that atm because the device has been sent to warranty service. A long time ago I had a very negative experience with AMD+Nvidia on an old Compaq, the motherboard literally fried, I could iron clothes using the laptop (it wasn't gaming), there was a worldwide recall and my unit was one of those affected . I'm worried that history is repeating itself, it's the first time I've experienced so many blue screens and it's my first "gamer" device.

JackE

(1) How long ago did you purchase this?

(2) Was it purchased direct from Acer or another vendor?

Will_

JackE said:

(1) How long ago did you purchase this?

(2) Was it purchased direct from Acer or another vendor?

Less than 3 months in an authorized store, I thought it was something related to drivers so I decided to wait for the updates, but after clean installs of w11 and w10 with the same symptoms I decided to send it to Acer for warranty, I think is a faulty GPU or motherboard.

JackE

OK. You only have a few weeks from the store to return it as defective for an exchange or refund. After that the slower warranty service kicks in.

However, the  best and quickest way to rule in or rule out a hardware problem is with an erase everything ACER OEM Windows factory reset from the hidden ACER OEM factory reset partition. This can be done through the Acer Care Center app or by way of the ALT+F10 cold boot reset method. Unfortunately, a clean generic Microsoft Win11 or Win10 install isn't the same as a factory OEM reset for determining if it's a hardware or system/driver software. So I guess it's too late for an OEM reset if you've already sent it out for repair..

StevenGen

Will_ said:

JackE said:

(1) How long ago did you purchase this?

(2) Was it purchased direct from Acer or another vendor?

Less than 3 months in an authorized store, I thought it was something related to drivers so I decided to wait for the updates, but after clean installs of w11 and w10 with the same symptoms I decided to send it to Acer for warranty, I think is a faulty GPU or motherboard.

You must have been very unlucky as the Nitro 5 current series are not like that and are quite a good to above average gaming platforms, but and this is as long as you set them up properly? And this is especially if you upgrade from Win-10 to 11, as you must do a "Clean Install" and then make sure that all Win-11 drivers and updates such as the Windows Updates, Intel Driver Updates and Nvidia graphics updates are up to date for your laptop! Anyway I've got a brand new AN515-56 and that is what I've done, YES it gave me some problems with the Intel BT new Win-11 drivers (but not the OEM Acer BT Intel drivers) but it didn't give me a BSOD 1st time I fired it up or ever in the last 5 months ever. Hopefully Acer fixes all the issues with your laptop but always remember to do what I've suggested above as the majority of BSOD's are due to driver and software incompatibility issues. 

Will_

So this is an update, the device hasn't received any service, just some tests and the technicians apparently didn't find anything wrong, so I'll wait to receive my unit and I'll record on video the several bsod in both w10, w11 and in startup, I'll send back my device to service using the same box and envelopes used.

I'm highly disappointed with Acer.

JackE

>>>Less than 3 months in an authorized store, >>>

Sorry, as mentioned a few weeks ago, I think you waited too long to return it as defective to the original store. Doesn't matter if it was authorized store  or an indepenent . Most stores usually have return merchandise authorization (RMA) periods for defective products that are a lot shorter. Often only a few weeks. After that you must use ACER factory warranty repair service  by click on this link. Choosing your country or region. Click the support link at the top of the country page. Then enter your serial number id (SNID) to arrange for factory warranty service.

http://www.acer.com/worldwide/

Will_

JackE said:

>>>Less than 3 months in an authorized store, >>>

Sorry, as mentioned a few weeks ago, I think you waited too long to return it as defective to the original store. Doesn't matter if it was authorized store  or an indepenent . Most stores usually have return merchandise authorization (RMA) periods for defective products that are a lot shorter. Often only a few weeks. After that you must use ACER factory warranty repair service  by click on this link. Choosing your country or region. Click the support link at the top of the country page. Then enter your serial number id (SNID) to arrange for factory warranty service.

http://www.acer.com/worldwide/

That is what I did, the device has been sent directly to Acer for warranty, I thought the bsod was caused due to drivers and I was waiting for updates.

JackE

It should work correctly immediately after setting it up out of the box. If it doesn't, I might wait a day or two for Windows automatic updates. If it still isn't fixed, I contact the vendors to see what they'll do about it. If nothing, I'll ask for a refund.