AN515-56 doesn't recognize any hard drives

Petrucio
Petrucio Member Posts: 2 New User
Was working fine, then one day it started to bootlop into the Auto Repair thing, and all options there failed. If I pressed ESC to skip it, it went into a "No Bootage Device" screen.
The BIOS recognizes the m.2 drive that came with it, but a Windows Installation USB fails to detect it. I've tried re-seating it, and moving to the other m.2 slot, neither helped.
I've also tried using a 2.5'' SSD, same results - BIOS detects it, but Windows Installation does not.
Anyone else ever have this problem? Any ideas on how to solve it? (Laptop is still in warranty period, but I'd like to avoid the hassle with that)

Answers

  • StevenGen
    StevenGen ACE Posts: 12,911 Trailblazer
    edited July 2022
    Petrucio said:
    Was working fine, then one day it started to bootlop into the Auto Repair thing, and all options there failed. If I pressed ESC to skip it, it went into a "No Bootage Device" screen.
    The BIOS recognizes the m.2 drive that came with it, but a Windows Installation USB fails to detect it. I've tried re-seating it, and moving to the other m.2 slot, neither helped.
    I've also tried using a 2.5'' SSD, same results - BIOS detects it, but Windows Installation does not.
    Anyone else ever have this problem? Any ideas on how to solve it? (Laptop is still in warranty period, but I'd like to avoid the hassle with that)

    I've got the same laptop and that never happened to me, if your laptop is under warranty and you don't want to go to the below hassle then send it to Acer Tech Support in your area! Also what OS are you operating with? Is it Win-10 or 11? I'm running Win-11 and this OS works perfectly on this laptop!

    These following steps are when your laptop is in the boot sequence that you are experiencing and its interfering with the computer’s boot process and your PC doesn’t boot normally:

    1. Shut down your computer.

    2. Power it on and turn it off when the Windows logo appears.

    3. Repeat this three times and the PC will enter the Automatic Repair screen.

    4. Click Advanced options to enter WinRE.

    5. Go to Troubleshoot > Advanced options > Startup Settings > Restart. Then, press a key to enter Safe Mode

    My advice to you is to reinstall windows. In my opinion doing upgrades from Win-10 to 11 is useless and its filled with problems and not the best way to upgrade and it gives you problems. Do a “Clean Install” of Win-11 (that is the best OS for this laptop and what I’m running) and when you do the install make sure that you have a USB with the IRST (Intel® Rapid Storage Technology) Utility driver on a separate USB.

    Follow these steps below:

    1. Get the laptop to boot into the Windows installation process through the Advanced Startup. Have the Win Installation Boot USB and another USB with the Aspire AN515-56 "IRST (Intel® Rapid Storage Technology) Utility” onto another USB ready, as if you don't have the IRST installed then you won't see or the installation will not recognise the boot drive or any drive.

    2. Start the install process and when you get to the install option choose > "Custom Install Windows only (advanced)" and if you don't see the boot drive then install the "IRST (Intel® Rapid Storage Technology) Driver" as that is why "you don't see the boot drive" as the system needs this Intel driver. 
    3Then continue with the installation until the end "see this visual Win-11 guideand follow all the steps. 
    4. Don't worry and/or change anything in the bios as you don't need to.
    5. Do all the Windows Updates and after install the Intel® Driver & Support Assistant (don't update to the New Win-11 Wi-Fi/BT drivers as they don't work for this laptop) keep and run the OEM Acer Wi-Fi version 22.40.0.7 / BT version 22.40.0.2 and do a scan to give you all the latest Intel drivers and update them! 

    6. After look into Device Manager and see if all the drivers are up to date, if not then get uninstalled drivers from the A515-56 Acer site and update them with the OEM drivers.
    7. Do the Crucial System Scan also this scan will also tell you the max and best compatible ram for your laptop. I would upgrade ram to 16GB and add 1x 8GB of the same ram that you have (install CPUz to see your OEM spec ram) and update to the same 1x 8GB type ram, also upgrade to the type M.2 NVMe PCIe type SSD drives like a Samsung NVMe or the WD NS 850 or 750 types as those M.2 drives are much quicker than the OEM WD NS-530 fitted by Acer. 
    6. Make sure that you also have TRIM enabled within windows.

    That’s it, as all the above will make your AN515-56 perform to its peak and you will not have any of these issues unless, your M.2 boot drive is faulty or you have other hardware issues which on this laptop is very unlikely as and doing the above will show if the laptop is performing 100% which it should as its only a new laptop.

     


  • Petrucio
    Petrucio Member Posts: 2 New User
    Installing the drivers during the Windows installation process was the missing piece of my puzzle, thank you!

    I did install Windows 10 at first, then after spending a couple hours setting it up just as I like it, after shutting it down and then back up, I had the exact same problem again... :facepalm:

    Then I restarted the process with Windows 11, followed all your steps, and it seems to have stuck now. Thanks!