Acer Aspire VX 15 Fan and Sound Issues VX5-591G-75RM

Anthony2143Anthony2143 Member Posts: 16 New User
Hey there.

I have an Acer Aspire VX 15 (VX5-591G-75RM) which is having issues. I have owned it for several years and all of a sudden multiple issues popped up at once. 

Sound:
The speakers don't work (neither do headphones) and when I try to open Dolby Audio it says "Your installation is missing components. Please reinstall the audio driver..."
However, when I install the audio drivers from the Acer site here, nothing changes. 

Fans:
The cooling fans sound like they are at maximum at all times. This is a new issue, as they used to stay quiet until a load is placed on the system, but now with nothing happening (confirmed with task manager) the fans are roaring at maximum.

I have tried several things. I reset the operating system, keeping my files. Then backed up my files and completely removed and reinstalled the OS. No change to either issue.

Next I installed Driver Easy and updated all the drivers (there were a bunch needing it) but no help from that. 

I have tried the audio drivers from Acer after doing all the previous steps, no change.

Any advice would be helpful, I'm out of ideas 


{ edited the title to add the model name ) 
«1

FAQ & Answers

  • JackEJackE ACE Posts: 35,867 Trailblazer
    >>>all of a sudden multiple issues>>>

    (1) Open Device Manager. Post screenshot of result if possible.
    (2) Press WIN+R. Enter 'winver'. Also post screenshot of result
    (3) Open Control Panel. Search 'restore point'. Click 'create a restore point' If SystemProtection is turned on. Click 'SystemRestore' button. Click next. Do you see any automatic restore points?

    Jack E/NJ
  • Anthony2143Anthony2143 Member Posts: 16 New User
    edited June 23
    Thanks for responding Jack,

    Unfortunately the restore points are all for earlier today, and I have been trying to fix this for several days.

    Another issue I discovered while looking for a solution is that the dedicated GPU isn't showing up in device manager (and I have show hidden enabled). Seems likely that is part of the issues with the fan. In the last 30minutes I intalled DDU and removed all the Nvidia/Intel/and Realtek drivers, but have not reinstalled any of them yet.


  • JackEJackE ACE Posts: 35,867 Trailblazer
    Please post a phone photo of the BIOS Information tab if possible.
    Jack E/NJ
  • Anthony2143Anthony2143 Member Posts: 16 New User
    edited June 25
    Here it is 


    Edited the content to hide sensitive information.
  • JackEJackE ACE Posts: 35,867 Trailblazer
    Does BIOS BOOT tab show legacy or uefi mode?
    Jack E/NJ
  • Anthony2143Anthony2143 Member Posts: 16 New User
    It shows UEFI
  • JackEJackE ACE Posts: 35,867 Trailblazer
    >>> In the last 30minutes I intalled DDU and removed all the Nvidia/Intel/and Realtek drivers, but have not reinstalled any of them yet.>>>

    Don't try to manually re-install any of them.

    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' near top of next pane. Scroll down and make sure fast startup box is UNchecked.

    Then shut down Windows normally. Then turn it back on. Does Device Manager look any different?
    Jack E/NJ
  • Anthony2143Anthony2143 Member Posts: 16 New User
    The box was checked before, now it is unchecked. Shut down, waited, powered back up. Device manager looks the same.
  • JackEJackE ACE Posts: 35,867 Trailblazer
    Display adapter is still Microsoft basic?
    Jack E/NJ
  • Anthony2143Anthony2143 Member Posts: 16 New User
    Correct, through Driver Easy I can reinstall Intel HD Graphics 630, but the NVidia GPU is still missing.
    I have installed and uninstalled the Intel graphics a couple times so far 
  • JackEJackE ACE Posts: 35,867 Trailblazer
    Seems like DDU also wiped out all the archived backup drivers. 

    Did you install the ACER Intel VGA driver or use DriverEasy to install the generic Intel driver?

    Also do any of the Acer nvidia VGA drivers detect the nvidia chip?
    Jack E/NJ
  • Anthony2143Anthony2143 Member Posts: 16 New User
    edited June 23
    Finally some progress!

    I had been using DriverEasy to install the Intel VGA Driver, so I went back to Acer to install it. I accidentally installed the IRST (Intel Rapid Storage Technology) and decided to run it anyway. I ran the setup, It prompted to uninstall. I chose to continue, and after restarting the computer the audio is back! 

    I reinstalled the IRST from the same download and the audio is still there! Nice to have something working again. Going to try the Intel drivers now.

    Also I have tried installing the Nvidia drivers from Acer, they failed saying the correct hardware wasn't present. I will try again after the Intel drivers though.


  • Anthony2143Anthony2143 Member Posts: 16 New User
    Okay so the Intel VGA graphics were installed correctly. 

    Now the last issue is the NVIDIA installer failing. The error message is "The graphics driver could not find compatible graphics hardware"

    I went through the Acer website drivers and freshly installed all those that seemed related to hardware functionality, then tried the NVIDIA VGA drivers again. Same error.
  • JackEJackE ACE Posts: 35,867 Trailblazer
    Aye. iRST can add another layer of needless complexity. AHCI is preferred. What does your BIOS Information tab show now for SATA mode?
    Jack E/NJ
  • Anthony2143Anthony2143 Member Posts: 16 New User
    It shows AHCI
  • JackEJackE ACE Posts: 35,867 Trailblazer
    >>>I reinstalled the IRST from the same download and the audio is still there!>>>It shows AHCI>>>

    Good. Whatever iRST driver you installed shouldn't have had anything to do with the audio. IRST mode is supposed to shorten the boot drive startup process --- intel RapidStartTech --- relative to AHCI mode. But it often creates undesireable side effects. Bottom line---don't try to change the mode to iRST.

    >>>Now the last issue is the NVIDIA installer failing. The error message is "The graphics driver could not find compatible graphics hardware">>>
    Right click and copy the link from which you downloaded theses drivers. Then paste them here so I can have a look.


    Jack E/NJ
  • JackEJackE ACE Posts: 35,867 Trailblazer
    Did the other two earlier nvidia drivers, particularly the 2016 driver, also yield the error message? "The graphics driver could not find compatible graphics hardware"


    Jack E/NJ
  • Anthony2143Anthony2143 Member Posts: 16 New User
    edited June 24
    Until you pointed them out I hadn't noticed them, it seems I missed the "show all tab" on that drivers page. I definitely got excited thinking this could be it, but unfortunately they both have the same error message.

    No matter here I check there is no trace of the GPU, but I suppose the same thing was true for the audio systems before and now they are working fine...


  • JackEJackE ACE Posts: 35,867 Trailblazer
    >>>"The graphics driver could not find compatible graphics hardware">>>

    If your model is in fact the VX5-591G-75RM or part no. NH.GM4AA.001, the datasheet suggests that you have the 1050ti GPU mobile chip. Accordingly, I suggest that you try the latest June 15th nvidia generic driver for Windows 10 to see if it will detect the GPU





    Jack E/NJ
Sign In or Register to comment.

Who's Online1.4K

Acer-Samuel
Acer-Samuel
builtinaday_
builtinaday_
Kev_techo
Kev_techo
MartinLeeSG
MartinLeeSG
Ron1200
Ron1200
SandroJau
SandroJau
Scubadeb
Scubadeb
sfanucchi88
sfanucchi88
unporitoyandere
unporitoyandere
+1.4K Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers