Worst Customer Care and In-denial Staff

EJST
EJST Member Posts: 1 New User
edited June 2022 in Nitro Gaming
I bought Acer Nitro 7 laptop in the month of February 2020. It was a great experience for me for one and a half years. Since then, the laptop started giving heating issues, and the performance started dropping daily. I surfed the browsers and learned that it is necessary to replace the thermal paste of a gaming laptop and clean the laptop's air vents. I contacted Acer Customer Care twice, first in the month of March 2022 and second in the month of June 202. My product had an extended warranty period of up to 3 years.
During my first conversation, the customer support staff started talking about the drivers and BIOS updates and told me that there would be CHARGES for changing thermal paste and the service of the laptop, even if my laptop were under the Warranty period.
I once again contacted customer care today, and I was heavily disappointed with the response I got from the care support member. He was not ready to send the concerned technician to check the problems with my laptop and was stating about extra charges for thermal paste and the cleaning service for the laptop.
 @Acer states: "Within the warranty period, Acer authorized service provider (AASP) will, at no additional charge; perform repair or replacement of defects in workmanship or parts covered by this warranty." So, Is this the quality service provided by the company?
No words for the company. I think the company literally wants to "EXPLORE BEYOND LIMITS" in this way.
NOT RECOMMENDING ANY ACER PRODUCT BECAUSE OF THE WORST CUSTOMER CARE SUPPORT.

Comments

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 707 Moderator
    Hi @EJST,

    We are extremely sorry for the inconvinience caused.

    Please understand Acer Community is a peer to peer support where community members help each other. Regarding your query i would request you to contact Acer support in your region to check for alternate options.

    Contact Acer | Quick Response for Tech and Customer Service

    Note: This thread will be now closed.

    Regards,
    Acer-Samuel
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello EJST, 

    We are sorry to hear what you are going through with the repair of your unit. I sent you a private message, please reply at your convenience.

    Best Regards, 
    Acer-Ingrid 
This discussion has been closed.