I've been having
ongoing issues having my laptop repaired under warranty. It is an
Nitro 5, purchased late December 2021. On 8th of May lodged a case with
Acer. Its been a mess from the beginning, I had to email them a receipt 3
times as they didnt add it to my file/case ID and got follow up emails saying
it would be closed if I didnt provide it. Eventually they added it, then
a few days later sent me con note to send back. Bing Lee who I purchased
it from didnt want to deal with it.
Made it to their warehouse and determined that the
motherboard needed to be replaced. Then got told they didnt have the
replacement parts so would process a service credit. This has been
ongoing. The got told I had to return the RAM it came with and the power
cord. Sent me the con note to return. Posted the same day.
Took 5 days after they received it to acknowledge it had been returned.
Then a few days after that, a courier turned up
banging at the door to collect the package that they had already
received. Woke my wife up who was on shift work. Courier was
relentless asking for the package. She called me at work to deal with him
on the phone.
Matter is still ongoing after 5 weeks, I got told
Monday that "guaranteed" it would be resolved in 1 to 2 days. 3
days later and followed up again. Rob is ACA Escalations has been less than
honest dealing with it. Only just emailed Bing Lee today (despite saying
he already had) today. He email the wrong store - the store which
is 300km from where I live.
Issue has been dealing with ACA escalations, they
wont put anything in writing and only call from the country code +63 or email
and ask when a good time to call is. Keep getting
misinformation.
Has anyone had similar experience or know how I
can get this resolved? Unlikely I will even buy another ACER
product after this.
