PREDATOR HELIOS 500 Shutdown ISSUE !!

sanoopsktm
sanoopsktm Member Posts: 2 New User
edited June 2022 in Predator Laptops
My predator helios 500 unexpectedly turns off , keeps turning off after the predator logo appears , sometimes it works after couple of prerss , it happens more than 20 times  past 2 days !! so worried as it warranty about to expire this month. Is anybody encounter this ? No Games !! No heavy resource utilization !! OS reinstalled and same situation

Please HELP !! Thank you. 

Predator Helios 500

Processor

Processor  AMD

Ryzen 7

Processor Model

2700

Comments

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,559 Pathfinder
    @sanoopsktm you can try a power reset by holding the power button with the charger unplugged for 30 secs. If the laptop is still shutdowns, I suggest you to contact or bring it to a service center for the warranty.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • sanoopsktm
    sanoopsktm Member Posts: 2 New User
    @AnhEZ28 , thank u ! tried and doesn't help ,keeps turning off even after the power reset / battery removed and re-inserted  
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,559 Pathfinder
    @sanoopsktm okay, then you can immediately contact the support so that they can fix it for you for free of charge.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!