PointGrab not working in Windows 8

Danny
Danny Member Posts: 1 New User

PointGrab doesn't work in Windows 8 in my Acer Aspire Z5771. It says "camera is in use" despite I'm not using the camera.

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    Few months ago, I had spoken with Matt from Pointgrab regarding this issue. His advise was they tested the Pointgrab software on All-In-One Desktops pre-released with Windows 8 from manufacturer. I quickly concluded that the UEFI bios definately contributes to the Pointgrab software as well. This software wouldnt run on Aspire Z5610, Z5761, Z5763 or Z3731, it would always tell me either "camera is in use: or "camera not detected". I then sourced Aspire 7600U for myself and Aspire 5600U for my wife and guess what....poitgrab runs super perfect!!!

     

    I have few friends that have the All-In-One desktops, touch screeens and no one from our side managed to get it working. We also tested on few models HP All-In-Ones and no success!

     

    If any one has a solution, please provide and share your knowledge!

     

    Regards,

    Freeza

  • adamelphick
    adamelphick Member Posts: 1 New User

    I also have a Z5771 and after installing PointGrab the camera is always reported as in use!  Hopefully Acer will give us a solution soon as the software sounds cool - if it doesn't work Acer shoudl not be including it in downloads for our machine!!!

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