PH315-51-78NP (no support for non EMEA products?

rick86
rick86 Member Posts: 6

Tinkerer

edited May 2022 in Predator Laptops
Hi everyone.

So this situation started with me trying to find a acer authorized parts reseller that can sell me the metal fans or heatsink assembly with metal fans for my PH315-51-78NP. (I have contacted capitaldatausa.com today so lets see what they respond)

At first I had found zandparts.com and thought I might be able to purchase the parts from them. After a quick search I found that the heatsink assembly was not in stock. So I asked zandparts when they would receive new stock and in the question form they have you enter your product's serial number.

They responded quite fast saying that parts with yellow stock status have no local stock but can be ordered from manufacturer and be sent out to me after 2 to 4 weeks.

Now here comes the weird part.

They asked me to confirm the serial number as they did not get any hits in their system when searching for it. (Which I kind of already expected as the acer support site also shows up as "not found" when searching with the serial number / snid number.)

So I send them a picture of the label with the serial number and snid number to confirm its the correct number.

Nearly a week later I get a email from zandparts with this response: "We just got respons from ACER and here was the respons:
 
"NHQ3FA********************* is not an EMEA product. Meaning, we cannot support it" 
 
Unfortunately we are not able to provide parts for this device."

(EMEA= europe, middle east, africa)

I found this response to be pretty strange.

Does that mean acer does not provide support for its products unless they were purchased in europe, the middle east or africa?

{Thread was edited to add model name to the title}

Answers

  • rick86
    rick86 Member Posts: 6

    Tinkerer

    edited May 2022
    By the way, i purchased this laptop second hand so I have no idea in which country this laptop was originally purchased. I believe it was purchased from the usa either directly or via one of the many computer stores here in Ecuador that purchase their stock from the usa.

    Btw @Acer-Tommy or @Acer-Ingrid could you please edit my first post to censor part of the serial number? I was dumb enough to not double check i censored it before clicking post.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,559 Pathfinder
    @rick86 do you still have the original metal fans? What happened with them?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • rick86
    rick86 Member Posts: 6

    Tinkerer

    @AnhEZ28 when I obtained this predator it no longer had the original metal fans. It has 1 plastic version of the original type fans and 1 totally different model fan that has been modified to fit. Which is why I am looking to purchase the original metal fans and possibly the heatsink as well as the fan mounting area of the original heatsink has oxidation marks on it.

    I just found the response of acer to zandparts that they do not support non emea products to be very strange and wanted to confirm wether this is true or not.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,559 Pathfinder
    @rick86 did you try to contact Acer directly? Or search the metal fans only on Ebay or Amazon.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • rick86
    rick86 Member Posts: 6

    Tinkerer

    @AnhEZ28 I tried looking on amazon and only found the plastic version, ebay I only found dodgy chinese resellers. I tried to contact acer directly but their online chat doesn't work, just gives a blank pop-up window and the only other contact option is a 1800 number which I can't call from my cellphone and I don't have a landline. Hopefully the folks at capitaldatausa.com will eventually respond to the message I sent via their contact form on the website.