My NEWLY BOUGHTAspire 5 A515-56G keeps on disconnecting from the Wi-Fi

songoku97

I just bought my Aspire 5 A515-56G days ago and already it's giving me the headaches.

Almost every ten minutes everyday, it disconnects from the Wi-Fi. We have 3 other working laptops at home that DO NOT disconnect from the internet this many times a day even when they are working all at the same time, so I know it's not an internet issue. We have at least 30 mbps, and that is fast enough for a laptop. I have tried resetting the Wi-fi modem as well and I am not even 6 meters away from the router itself whenever I use this laptop. This is the first time that a device I own acts this way when connected to our Wi-Fi. I have tried troubleshooting and resetting the network adapters already, to no avail.

Can someone help fix this, please?

{ edited the title to add model name } 

ragsak28

Hi @songoku97

You can try to reinstall the network drivers to check if that makes any difference.



NOTE: Make sure to restart the laptop after uninstalling the driver to reinstall the driver back.

If in case it doesn't work then try to do a reset to check if that makes any difference.

https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11

Check the above link for the reset procedure.

NOTE: Make sure to backup all the data before the reset.

Hope it will help you in some way.

songoku97

ragsak28 said:

Hi @songoku97

You can try to reinstall the network drivers to check if that makes any difference.



NOTE: Make sure to restart the laptop after uninstalling the driver to reinstall the driver back.

If in case it doesn't work then try to do a reset to check if that makes any difference.

https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11

Check the above link for the reset procedure.

NOTE: Make sure to backup all the data before the reset.

Hope it will help you in some way.

Hi ragsak28,

Thank you for answering my question. Sadly, none of this worked. I have exhausted all of my possible solution but the wifi disconnection still occurs.