The chromebook is mostly hang after the 4-5 hours of use

khdvalves12
khdvalves12 Member Posts: 3 New User
edited April 2022 in Chromebooks

Hello,


The chromebook is mostly hang after the 4-5 hours of use.

Please,resolve it as soon as possible.

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited April 2022
    @khdvalves12

    Try to do a chrome reset on your chromebook   
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Close the chrome and open it  It should work fine.. 

    If it is still not working.. 

    We need to do a power wash on your chrome book.  
    Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue.. 
    Please understand it will clear the local and user settings.. 
    Please complete the final setup.. 
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

    If it is still not working.. 

    Kindly follow the details from the link given below.    It will show you how to perform a hard reset. 


    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.     If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 


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  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    It's probably overheating. Alternately vacuum air intake vents and blow air into air exhaust vents on bottom to remove dust on thermal modules.

    Jack E/NJ