An Acer Predator XB271HK bmiprz Fails at the Worst Time

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Eincrou
Eincrou Member Posts: 1 New User
Unfortunately I am screwed, but I want to document the issue that has ruined my Predator monitor.  Just five months after my three-year warranty expired, this display began to have catastrophic glitches that necessitate replacement.  Obviously I'd rather this never happened at all and I had got more than a mere 3.4 years out of this supposedly premium display, but it'd have been better to have happened a few months earlier so I could get warranty support instead of being in a position where I'm out on a limb for a display I bought for $800.

As I write this, I am dealing with the issue for the fourth time.  The first time was in March 2022, the third on April 12, 2022, and the fourth is still ongoing as I type this on April 28, 2022.  The glitches have come in episodes that cleared up after some time.  The durations have lasted from 30 minutes to half a day before the display goes back to normal.  There may have been other times the monitor glitched when I wasn't on the computer to notice before it cleared up.



The above photograph was taken when I was able to get to a camera during the third incident on April 12, 2022.  The monitor is not connected to the PC in this photo.  This blue screen with vertical bands is displaying on what should be a blank screen.  The bright blue rectangle in the lower-right corner is the display's settings menu.  This issue is 100% contained to the display itself.
 
The above photograph is with the display connected to the PC, displaying a horizontal gradient test pattern from Passmark Monitor Test.  The blue bands are visible over the dark area.

The vertical blue bands are just one of the problems when the display glitches.  The other problem is the image is affected by every other row of pixels not displaying.  I don't have a good enough camera to capture a photograph of this, but it ruins the clarity of the image, especially of small text.  As I said, I'm writing this post during Episode #4, so I've had to increase the zoom on my browser to clearly see what I'm typing.

As a side note, the reason I'm struggling to write this with the broken Predator monitor instead of the second monitor visible in my photographs is that other display has also partially failed, but it's good enough as a secondary display.  It's a BenQ that also went bad out of warranty and replacing it would be a major purchase for me.  However, it was fully functional for twice as long as this Predator and half the price, so I feel less bad about it.  The unexpected premature failure of the Predator is extremely disappointing, and leaves me with no fully-functional displays.

I've always had glitches with this Predator display, and I believe it is the same issue described in this thread.  It's unsettling to have problems like that in a premium display, but I felt it was minor and I wasn't bothered by it enough to even look it up online.  However, I can't ignore my Predator displaying bright blue bands and only half of the vertical resolution.

Fate has mocked me by sending this plague now of all times, when I need a functional computer for just a bit longer.  And it being only 10% past the warranty period, leaving me out in the cold, is just the savage cherry on top.  It is really punishing circumstances.  The only thing I can do is hope the current episode will clear up as the previous ones have, and that the monitor will remain somewhat usable for the next month, after which it won't matter anymore.  There's nothing to be done about this, but I feel like making a post about it somewhere on the internet is a little comforting.

Answers

  • JackE
    JackE ACE Posts: 44,691 Trailblazer
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    Sorry, but the seems like a video connector issue between the LCD display and the mainboard. I suggest that you open it and re-seat all the accessible ribbon and cable connectors a few times to help clean up the contacts inside.

    Jack E/NJ