Aspire 1 A114-32 laptop problem charging battery.

Pinehunter
Pinehunter Member Posts: 24 Networker
Hi. I have a problem charging the battery on my A114-32 laptop. When the Acer charger is connected and the computer is turned on the charge meter on the task bar monitors charging for about 8 to 10 pulses then stops. At this time the battery shows at about 60% charge and the orange charge LED is lit. Continued use of the computer runs down the battery although connected via the charger. A different similar battery and a different suitable charger have been tried and produce the same problem. The connectors for the DC jack and the battery have been checked by removal and re-insertion with no improvement. Windows 10 has been re-installed and Device Manager shows everything concerning the battery is working. It is looking like a fault with the main board. All comments regarding this upset will be appreciated. 

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Pinehunter


    Try to calibrate the battery and check.. 


    Kindly follow the details from the link .. 

    https://community.acer.com/en/discussion/660786/a315-51-32hu-battery-problem#latest

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  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Pinehunter


    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 

    It should work fine.. 


    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     
    It should work fine.. 




    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Pinehunter
    Pinehunter Member Posts: 24 Networker
    Hi William_mk2. Thanks for your interest and advice on this matter.
    At this time I have set the BIOS to default status and used Device Manager to uninstall the 2 fields concerning the battery. After restarting the computer both battery fields were reloaded and both showed "this device is working properly".
    The next action was to disconnect the power battery from the main board and use the power button to discharge electrical energy from the system. The battery was disconnected for almost 18 hours and upon re-connection and start up with the AC adapter in use the same fault showed. The battery monitor on the task bar shows charging for around 10 seconds and then stops. High lighting the monitor shows "plugged in" but there is no increase in battery charge level over time.
    An additional check was made by again disconnecting the power battery and starting the computer using the AC adapter. At this time the computer runs without any problems and the task bar battery monitor show "no battery fitted". A clean install of Windows 10 was performed  days ago so it looks like drivers are not the issue.
    As far as I can see everything points to a fault on the main board, perhaps a sensor involved with battery charging has failed. I will look for a replacement main board to hopefully sort this issue. 
    Once again thanks for your help.