Acer Spin SP513-51 Need updated Intel HD Graphics 620 driver

CEESJW
CEESJW Member Posts: 2 New User
edited May 2022 in Swift and Spin Series
Acer Spin SP513-51
Some functions in Lightroom Classic are failing. Adobe tells me I need to update the graphics driver. Installed version 21.20.16.4627 from 2017. 
The driver on the Acer download page is also from 2017 and has a an older number: 21.20.16.4526.
The Intel driver support assistent app is not able to update the driver because it has to come from Acer.
Appreciate help,
Cees 

{ edited the title to add model name } 

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  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,312 Pathfinder
    edited April 2022 Answer ✓
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
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  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @CEESJW


    Try windows + x 
    go to device manager - Display adapter 
    Right click on intel driver -   click on update -  click on Search automatically for Drivers
    It will update the latest driver

    Right click on  display adapter 
    click on properties
    click on Driver tab
    It will show you the Driver date and Driver Version

    Try and check whether it is working now..


    Install the Intel® Driver & Support Assistant software first, as that will always keep all your laptops Intel drivers up to date
    Try to run the Windows update and check ..


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
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                                         ★★ WILLIAM - MRK ★★

  • CEESJW
    CEESJW Member Posts: 2 New User
    thanks @AnhEZ28, this could be helpful, but.. Intel advises to use OEM (Acer) supplied driver to avoid issues. 
    But Acer aparently is not very helpful to keep their drivers up to date.
    What are your thoughts on this, is it safe to download and install this Intel driver?
    Cees

  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    Answer ✓
    You can download and install the Intel driver. Acer won't do any more updates on their site, since the base model is so old.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • illumination1
    illumination1 Member Posts: 1 New User

    I have a very similar issue (got a warning from Adobe Premiere Pro).

    I had the same notification when I tried the official Intel driver - that I could not use the tool as my drivers are managed by the manufacturer (Acer).

    Then Acer's website said I had no updates available for my laptop.

    Then I found this topic. So I tried to update the driver using the link above shared by AnhEZ28 but it says:

    Your system has a driver that is locked to manufacturer specifications. Please try downloading the latest driver from the manufacture's website to update.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    When you use Intel's Driver and Support Assistant, it has a check box that allows you to install the generic driver over the factory one. Just use that…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.