My Acer Aspire 5 is stuck at charhing logo

ramadhan
ramadhan Member Posts: 2 New User
Hello, So my brand new aspire 5 is stuck at this logo, before this happen i want to shut down my laptop but at the shut down section i noticed that there's shut down + update option, i clicked it and it starting to shut down, but then it change to this logo and there's this text at first 1. Plug in Ac adaptor(?) and 2. ur battery must be 25%, so i plug my charger because i thought ac adaptor is the charger, after that the text is gone and there's only this logo, and there's constant fan noise, i plug out my charger, tried to shut down my laptop with the turn of button but nothing happened, pls help my mother's gonna kill me if she find out

Answers

  • ramadhan
    ramadhan Member Posts: 2 New User
    sorry for the bad english
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @ramadhan,

    Try to do power drain,


    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.

    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,331 Trailblazer
    edited May 2022
    @ramadhan What is the exact model? Example AN515-55-58VH. I'm guessing windows update tried to update the bios. But as the battery was low, windows sent you this message. The question I ask is this: Did an image similar to this appear?
    Firmware update  Acer Community
    Lenovo-Ltd-Firmware-update - English Community - LENOVO COMMUNITY



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