Acer Swift 5 SF514-55GT-58CS Bluetooth disrupts video and voice

netnazgul
netnazgul Member Posts: 4 New User
I have an issue when using wireless bluetooth earbuds (Jabra Elite 65t Active). They connect more or less fine as media (though audio select in taskbar starts to freeze for a sec or two when clicked, when earbuds are selected as media sink).
But as soon as I try to use their microphone anywhere (i.e. select it as active in Zoom or Skype), or try to open Audio settings in Win10 config), every audio-related control freezes for several seconds and can't be operated. I am able to speak and hear via Zoom after ~10 seconds for some time, but as soon as microphone is muted or unmuted - it freezes interfaces for another 5-10 seconds.
Earbuds work just fine with Android smartphone, also they worked correctly with a USB-Bluetooth dongle into PC (at least as media). So it looks like it is an Acer bluetooth driver or hardware issue.

Similar thread for another laptop model here: https://community.acer.com/en/discussion/645908/acer-swift-5-sf514-55ta-bluetooth-disrupts-video-and-voice?breakffcache=9dec0

Best Answer

  • William_mk2
    William_mk2 Ally Posts: 4,084
    Answer ✓
    netnazgul

    Try windows + x 
    Device manager 
    Expand Bluetooth 
    Right click on bluetooth - uninstall 

    Restart the computer.   It will automatically install the Bluetooth driver

    Now check whether it is working fine. 

    If it is still not working.. 


    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the Bluetooth driver 

    Now check whether it is working fine. 

    If it is still not working.. 



    Try windows x 
    Go to device manager - Go to sound video and game controllers.  Expand it 
    Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. Restart the computer.  It should work fine.. 

    If it is still not working 
    Uninstall the sound driver from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the sound driver 

    It should work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • JackE
    JackE ACE Posts: 44,462 Trailblazer
    Do the internal mic & speakers seem to behave OK?

    Jack E/NJ

  • netnazgul
    netnazgul Member Posts: 4 New User
    Yes, internal devices work correctly. Currently I'm also able to use Jabras as headphones while talking through internal Intel mic.
  • William_mk2
    William_mk2 Ally Posts: 4,084
    Answer ✓
    netnazgul

    Try windows + x 
    Device manager 
    Expand Bluetooth 
    Right click on bluetooth - uninstall 

    Restart the computer.   It will automatically install the Bluetooth driver

    Now check whether it is working fine. 

    If it is still not working.. 


    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the Bluetooth driver 

    Now check whether it is working fine. 

    If it is still not working.. 



    Try windows x 
    Go to device manager - Go to sound video and game controllers.  Expand it 
    Uninstall the sound driver from device manager.  Please uninstall all the items below the sound video and game controllers. Restart the computer.  It should work fine.. 

    If it is still not working 
    Uninstall the sound driver from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the sound driver 

    It should work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,462 Trailblazer
    edited April 2022
    If you have any non- Mic crosoft virus scanners running in the background, disable them and reboot. Test it again.

    Jack E/NJ

  • netnazgul
    netnazgul Member Posts: 4 New User
    @William_mk2 thanks, simply re-installing bluetooth drivers did the trick. One small issue is that now I have two speaker options for Jabra (headphones and hands-free), but I suppose it is this specific hardware thing.
  • JackE
    JackE ACE Posts: 44,462 Trailblazer
    Congratulations. Thanks for reporting back on your success. :)

    Jack E/NJ