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Acer Switch SW312-31 - problem with keyboard

AndyBoy54AndyBoy54 Member Posts: 2 New User
edited April 24 in Switch Series
My tablet is Acer Switch SW312-31.

When I connect its own keyboard (attached to the tablet with a magnetic bar), nothing happens, i.e. the keyboard does not respond to keystrokes.

The external usb-mouse works, as does the virtual keyboard on the device.

When you connect the mouse to the tablet with the usb cable, you hear a "bling bling" and the mouse appears in the device manager.

When the keyboard is connected to the tablet, nothing is heard. When you run "Find new device" you see "TCH-DMS:10".  What is it? 

In any case, the keyboard does not work. Cleaned the pins, no help...

FAQ & Answers

  • LeostatLeostat ACE Posts: 2,608 Pathfinder
    In device manager does it show as a keyboard? Or does anything show with the yellow or red mark :)
    If you found the comment helpful hit the like button, If the answer solves your Q, hit the yes button on the bottom of the post!  I'm a UK based techi, so apologies if my help links are for the UK region site! 

    Want to know if your PC supports Windows 11? Check out the offical Health Check tool :D : https://aka.ms/GetPCHealthCheckApp
  • AndyBoy54AndyBoy54 Member Posts: 2 New User
    Device manager does not show the keybord, no yellow or red lights.
  • billseybillsey ACE Posts: 23,523 Trailblazer
    Most of the time this is due to dirty contacts and to the channel the keyboard snaps into having crud that stops it from fully seating...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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