my laptop is always randomly freezing

somerandomdude1234
somerandomdude1234 Member Posts: 2 New User
edited March 2023 in Aspire Laptops
this has been happening to me since a year ago and it sometimes would come anytime 

Answers

  • JackE
    JackE ACE Posts: 44,162 Trailblazer
    Probably overheating.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @somerandomdude1234,

    May I know the full model name of your unit.

  • qammar9668
    qammar9668 Member Posts: 2 New User
    There are many reasons behind a laptop could get frozen, it may be caused either by a software problem or hardware malfunction. If is a software problem, you can use troubleshooting software to solve it, but if it is hardware related, then maybe you have to buy few parts or replacement part for your laptop.
    1. Make Sure the Acer Aspire has the Latest Windows Version
    2. Check The Task Manager For CPU Usage and Kill the resource which using Higher CPU
    3. Run Windows Experience Index
    This tool checks the system configurations and recommends you to upgrade some hardware’s, which can solve the laptop freezing problem.
  • JackE
    JackE ACE Posts: 44,162 Trailblazer
    Probably overheating.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @somerandomdude1234,

    A faulty memory card is one of the most common causes of computer freezes. So before you invest in a new computer, check to see if your memory card is at fault. Microsoft has a built-in tool to help you do this. 1) On your keyboard, hold the Windows logo key and press R at the same time to invoke a Run command.

    https://www.drivereasy.com/knowledge/solved-windows-10-freezes-locks-up-randomly-easily/#:~:text=A faulty memory card is,to invoke a Run command.
  • JackE
    JackE ACE Posts: 44,162 Trailblazer
    Probably overheating.

    Jack E/NJ

  • William_mk2
    William_mk2 Ally Posts: 3,933
    @somerandomdude1234

    First of all, we need to determine whether it is a hardware or software issue. 

    Here are some of the steps to speed up your computer.   It will help on the freezing issue.   

    Try windows + r -  on the run window - type msconfig  - click ok  
    click on services
    check - hide all microsoft services 
    click on disable all
    click on startup 
    disable all the startup items 
    click on apply - ok  - restart the computer.     Loading process will be very fast now..

    Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  

    Try windows + r - on the run window - type appwiz.cpl  - click ok  
    it will show you the list of programs
    remove all the unwanted third party programs. 
    Please don’t remove any drivers.  
    If you are not sure , please don’t remove it.  

    Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 

    Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 

    If you are not able to remove some files - click on skip and then click click on continue.. 


    Try windows + r  - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumnail
    Delete the items which are checked 

    Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %

    Try to do a chrome reset 
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Open chrome 
    it will work faster now

    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 


    You can also do the recovery in an alternative way..


    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working.. 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

    After doing the factory reset, computer will work fine..

    If you are still facing the same issue after the factory reset then it might be a hardware issue. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,162 Trailblazer
    Probably overheating.

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,162 Trailblazer
    Overheating may be caused from dust buildup on fan blades and heat sinks which might be removed  by alternately vacuuming the air intake vents and blowing air into the air exhausts vents usually on the bottom cover. The air intake vents are directly over the fan blades.

    Jack E/NJ

  • tull_power
    tull_power Member Posts: 5 New User

    Have the same issue, tried all troubleshooting steps in the replies below your message, and more, to no avail. it now freezes up two minute after switching on and is unuseable. Did you find a solution to this problem, as again, I'm in your same boat. Very disappointed, the laptop is barely three months old and looks pristine, hope it won't be returned looking like garbage.