Laptop won't charge Need help badly - Nitro 5 AN515-57-5620

Ryuuzen
Ryuuzen Member Posts: 6 New User
edited April 2022 in Windows 11
My laptop won't charge even when I plug in my charger no charging indicator nothing at all and i can't open my Nitro 5 now because it's battery is drained.It was charging the other day just fine.If it help this happened after i updated my windows 11 and my Nvidia graphics cards.Please need help badly.

[​//Edited the content to add model name]

Comments

  • StevenGen
    StevenGen ACE Posts: 12,496 Trailblazer
    edited April 2022
    Ryuuzen said:
    My laptop won't charge even when I plug in my charger no charging indicator nothing at all and i can't open my Nitro 5 now because it's battery is drained.It was charging the other day just fine.If it help this happened after i updated my windows 11 and my Nvidia graphics cards.Please need help badly.

    Make sure that the chargers plug is pressed into the back charging port completely and fully until you hear a 'click' this is essential for the charger to connect and work properly! If it does not work, then open the back cover and disconnect the battery (as this will also reset the bios) and leave the battery disconnected for 5-10 min and connect the battery back and see if the charger charges the battery. Otherwise there could be something wrong with your charger so check the charger, if not then its an internal circuitries problem like a super IO, capacitor etc that controls the power/charging functions that needs diagnosis and fixing by an experienced tech.  


  • Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ryuuzen
    Ryuuzen Member Posts: 6 New User
    StevenGen said:
    Ryuuzen said:
    My laptop won't charge even when I plug in my charger no charging indicator nothing at all and i can't open my Nitro 5 now because it's battery is drained.It was charging the other day just fine.If it help this happened after i updated my windows 11 and my Nvidia graphics cards.Please need help badly.

    Make sure that the chargers plug is pressed into the back charging port completely and fully until you hear a 'click' this is essential for the charger to connect and work properly! If it does not work, then open the back cover and disconnect the battery (as this will also reset the bios) and leave the battery disconnected for 5-10 min and connect the battery back and see if the charger charges the battery. Otherwise there could be something wrong with your charger so check the charger, if not then its an internal circuitries problem like a super IO, capacitor etc that controls the power/charging functions that needs diagnosis and fixing by an experienced tech.  


    Thank for the help I did all those things except for checking the charger because I don't have a tool to check my charger...Is it possible for this to with software upgrade? Because before I upgraded my laptop windows 11 and Nvidia Graphics it was charging just fine and after those update it's not charging anymore.But I'll be bringing it in to an Acer center repair shop.
  • Ryuuzen
    Ryuuzen Member Posts: 6 New User
    Try resetting the battery: disable fast startup in power options, turn off the computer, unplug the power adapter, press the power button for thirty seconds and leave the computer off for half an hour.

    I already did this still nothing...but the laptop is working fine except it won't charge and it happened after I updated my windows 11 and Nvidia graphics before those updates it was charging just fine.
  • What is the exact model? Example AN515-55-58VH.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ryuuzen
    Ryuuzen Member Posts: 6 New User
    What is the exact model? Example AN515-55-58VH.
    AN515-57-5620
  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Does yours come with the 135W power or the 180W power? I'm guessing 180W since yours has the 3050 GPU... The power supply is large enough that you likely don't have an extra, most laptops use 45W-90W supplies. When you plug the supply into the laptop there at the front, do any of the status indicators light up? Do you have the tools to test voltages? Your supply should be putting out 19-19.5V.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Ryuuzen
    Ryuuzen Member Posts: 6 New User
    billsey said:
    Does yours come with the 135W power or the 180W power? I'm guessing 180W since yours has the 3050 GPU... The power supply is large enough that you likely don't have an extra, most laptops use 45W-90W supplies. When you plug the supply into the laptop there at the front, do any of the status indicators light up? Do you have the tools to test voltages? Your supply should be putting out 19-19.5V.
    Yes my charger is 180w input and 19.5v out.When I plug in the charger the charging light indicator won't light up,my laptop is working fine in battery mode there is issue at all except that it won't charge and this only happened after I updated windows 11,it was charging just fine before the update.
  • Ryuuzen
    Ryuuzen Member Posts: 6 New User
    billsey said:
    Does yours come with the 135W power or the 180W power? I'm guessing 180W since yours has the 3050 GPU... The power supply is large enough that you likely don't have an extra, most laptops use 45W-90W supplies. When you plug the supply into the laptop there at the front, do any of the status indicators light up? Do you have the tools to test voltages? Your supply should be putting out 19-19.5V.
    Thank everyone problem solve.I went to the store where to bought my laptop and they test it using their charge and the laptop was charging and after that they test it with my charger and it was charging again which is very weird.Now my laptop is back to normal.Also I am very sure that I plugged the charger correctly in my laptop.
  • Ryuuzen said:
    billsey said:
    Does yours come with the 135W power or the 180W power? I'm guessing 180W since yours has the 3050 GPU... The power supply is large enough that you likely don't have an extra, most laptops use 45W-90W supplies. When you plug the supply into the laptop there at the front, do any of the status indicators light up? Do you have the tools to test voltages? Your supply should be putting out 19-19.5V.
    Thank everyone problem solve.I went to the store where to bought my laptop and they test it using their charge and the laptop was charging and after that they test it with my charger and it was charging again which is very weird.Now my laptop is back to normal.Also I am very sure that I plugged the charger correctly in my laptop.
    I still think you ignored this warning:

    I've seen some reports from other users that it takes two clicks for the power adapter to plug in properly.


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • nadeem848
    nadeem848 Member Posts: 1 New User
    Now, same thing is happening to me. Since I have updated to Windows 11, the battery is not charging even the power cord is plugged in. It was charging before the Windows update to Windows 11. Nit sure what to do. I bought in USA but currently out of country. Any idea how to fix remotely without going to store?
  • nadeem848 said:
    Now, same thing is happening to me. Since I have updated to Windows 11, the battery is not charging even the power cord is plugged in. It was charging before the Windows update to Windows 11. Nit sure what to do. I bought in USA but currently out of country. Any idea how to fix remotely without going to store?
    I suggest you create a new question.


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    @nadeem848 if you don't have exactly the same model (AN515-57-5620) it's best to do as suggested and start a new thread for your issue.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.