Hello I need to buy a new R key and key retaining clip for our 3 month old Acer Aspire Vero

Peter67
Peter67 Member Posts: 5

Tinkerer

Hello I need to buy a new R key and key retaining clip for our 3 month old Acer Aspire Vero
Due to the Missus trying to swat a fly and knocking the R key out Its the reverse R model with the keys backlit
Really hoping some one can help with the problem


Answers

  • JackE
    JackE ACE Posts: 44,143 Trailblazer
    Do not try to fix this yourself as you could do further damage to the keyboard. Click this link. Choose your country. Click support button  near top of country page. Enter your serial number id (SNID). Arrange for warranty repair service for a defective key.

    Jack E/NJ

  • Peter67
    Peter67 Member Posts: 5

    Tinkerer

    I should have said I am a qualified comp tech and have refitted a lot of laptop keys in my 30 odd years The problem is we live in the middle of nowhere its 500k to the nearest city which means to go to where an Acer dealer is located could well be at least 2 days drive there and back So the question is as above i need to buy a R key and retainer
  • JackE
    JackE ACE Posts: 44,143 Trailblazer
    Go to this link, attach a phone photo of the keyboard as requested, and fill in the form . https://www.replacementlaptopkeys.com/contact-us/

    Jack E/NJ

  • huntingwhiz
    huntingwhiz Member Posts: 4 New User
    Hello and good evening everyone, I also need the R key and key retaining clip for our 6-month-old Acer. Is there anyone to guide me through?
  • JackE
    JackE ACE Posts: 44,143 Trailblazer
    huntingwhiz Go to this link, attach a phone photo of the keyboard as requested, and fill in the form . https://www.replacementlaptopkeys.com/contact-us/

    Jack E/NJ

  • Peter67
    Peter67 Member Posts: 5

    Tinkerer

    Hello and good evening everyone, I also need the R key and key retaining clip for our 6-month-old Acer. Is there anyone to guide me through?

    Hi Huntingwhiz
    I have been talking to Acer Spare parts in Sydney Australia. They have informed me that i have to purchase the whole Keyboard at $135.00 which seems to defeat the recycle angle of the laptop if you get my meaning.
    I  have been waiting 2 weeks for a Phone conversation with Tech Support to see if there is an answer to our problem as i said waiting still. And the answer is get on to the people that assemble the keyboards and get us an R key and Retainer its that simple.And or take Fly swat out of wifeys hands so she cant do it in the first place lol.
    As i said i am a computer tech retired i would be willing to replace the keyboard if i had the manual to follow for the first time on this model laptop.
    I have sent a request to JackE post and i am awaiting a reply to that now.
  • Peter67
    Peter67 Member Posts: 5

    Tinkerer

    And a thought to add is i have a HP gaming laptop with backlit keys a bit older and apart from the R bieng the normal way round the key itself looks the same

  • JackE
    JackE ACE Posts: 44,143 Trailblazer
    Sorry, I've seen no request for how to replace the whole keyboard. If you're trying to be green and only want to replace the single key in question, then as mentioned earlier, I suggest that you go to this link, attach a phone photo of the keyboard as requested, and fill in the form . https://www.replacementlaptopkeys.com/contact-us/

    Jack E/NJ

  • Peter67
    Peter67 Member Posts: 5

    Tinkerer

    JackE said:
    Sorry, I've seen no request for how to replace the whole keyboard. If you're trying to be green and only want to replace the single key in question, then as mentioned earlier, I suggest that you go to this link, attach a phone photo of the keyboard as requested, and fill in the form . https://www.replacementlaptopkeys.com/contact-us/

    I have done what you recommended with the link you posted.It just amused me that they advertise this laptop as made from recyclable materials yet to replace one small part that's basically easy to replace You have to get the whole keyboard.
  • JackE
    JackE ACE Posts: 44,143 Trailblazer
    >>> have done what you recommended with the link you posted.I>>> yet to replace one small part that's basically easy to replace You have to get the whole keyboard.>>>

    I'm confused?  Do you mean that the replacement key option didn't work?

    Jack E/NJ

  • huntingwhiz
    huntingwhiz Member Posts: 4 New User
    Ok thank you all who responded 😊
  • JackE
    JackE ACE Posts: 44,143 Trailblazer
    If it is not under warranty, go to this link and attach a phone photo of the keyboard as requested, and fill in the form . https://www.replacementlaptopkeys.com/contact-us/

    Jack E/NJ